Genesys Customer Experience Insights Release Notes

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This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage cloud Release Notes.

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Release DateSupported CloudHighlights
Genesys CX Insights April 01, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

Genesys CX Insights: April 01, 2021 AWS.png Azure.png

    What's New

      Resolved Issues

      • Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing. (GCXI-4746)
      • Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections. (GCXI-4718)
      • Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are now hidden, unless optional features are enabled. (GCXI-4529)

        Known Issues

        • Genesys CX Insights ignores user selections in the Interaction ID report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate. (GCXI-4791)



          Prior Releases

          For information about prior releases of Genesys CX Insights (GCXI), see: Genesys CX Insights.