Authentication, Login, and SSO Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service Available Genesys CX on Private edition Highlights Release
AWS Azure GCP
Authentication ServiceJune 29, 2022

Azure.png

Compatibility and performance improvements.100.0.009.3776
Authentication ServiceJune 23, 2022 AWS.png Compatibility and performance improvements.100.0.008.3732
Authentication ServiceMay 4, 2022 PrivateEdition.png Support for PostgreSQL 12.x and Redis 6.x.100.0.007.3692
Authentication ServiceMarch 30, 2022 AWS.png

Azure.png

Support for Polish language.100.0.006.3638
Authentication ServiceDecember 3, 2021 AWS.png Support for multiple x509 certificates per tenant.100.0.004.3562
Authentication ServiceOctober 4, 2021 PrivateEdition.png
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Updated versioning scheme.
  • Support for deploying all private edition services in a single namespace.
100.0.002.3491
Authentication ServiceSeptember 9, 2021 AWS.png

Azure.png

PrivateEdition.png
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
  • Support for Red Hat OpenJDK 11 and authenticated database connections.
100.0.001.00
Authentication APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.70
Authentication ServiceApril 19, 2021 AWS.png

Azure.png

PrivateEdition.png
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
  • Support for Identity Provider-initiated (IdP-initiated) login.
9.0.000.70
Authentication APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.68
Authentication ServiceMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.68
CCE AuthMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.03

Authentication Service: June 29, 2022Azure.png

What's New

  • This release includes compatibility and performance improvements.

Authentication Service: June 23, 2022AWS.png

What's New

  • This release includes compatibility and performance improvements.

Authentication Service: May 04, 2022PrivateEdition.png

For private edition

  • To enhance container security, Authentication Service container images are now built on Red Hat Universal Base Image 8 (UBI8). (AUTH-832)

  • Genesys Authentication now uses annotations for Prometheus to discover metrics endpoints. (AUTH-1285)
    More info: Observability in Genesys Authentication

  • Genesys Authentication now supports PostgreSQL 12.x and Redis 6.x. (AUTH-1036)
    More info: Third-party prerequisites

Authentication Service: March 30, 2022AWS.png Azure.png

What's New

  • The login page for Genesys Multicloud CX applications now supports the Polish language. (AUTH-1313)

Resolved Issues

  • Authentication Service sign-out functionality now invalidates the authentication token on all service nodes. Previously, you could access the API for a period of time after session log out. (AUTH-1202)

Authentication Service: December 03, 2021AWS.png

What's New

  • Authentication Service now uses Identity Provider (IdP) settings to verify the maximum session age and does not attempt to calculate the maximum age. Previously, you had to send a request to your Genesys representative to configure the maximum session time. (AUTH-1082)

  • Authentication Service now supports multiple x509 certificates per tenant. These certificates are used for integrations with Authentication services through the OAuth 2.0 Assertion Grant. (AUTH-1019)

  • This release includes accessibility improvements that follow the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

Authentication Service: October 04, 2021PrivateEdition.png

Resolved Issues

  • Genesys Authentication now includes a build number as the last portion of the version string. (AUTH-1090)

For private edition

  • As of October 29, 2021, Authentication Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1953)

  • Support for deploying the Genesys Authentication service in a single namespace with other private edition services has been validated. No code changes were required to enable this alternative deployment scenario.

Authentication Service: September 09, 2021AWS.png Azure.png PrivateEdition.png

What's New

  • Authentication Service now supports Red Hat OpenJDK 11. (AUTH-833)

  • Authentication Service supports multiple Identity Provider (IdP) configurations within the same regional deployment for the tenant. This feature is available for select customers as part of the Early Adopter Program. Contact your Genesys representative for more information. (AUTH-765)

  • Authentication Service supports authenticated connections to the PostgreSQL and Redis databases it uses. (AUTH-465)

For private edition

  • Genesys Authentication now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values_gauth.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Genesys Authentication.
    • Genesys Authentication is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Genesys Authentication using the genesys-restricted SCC, Genesys recommends that you redeploy Genesys Authentication so that you use arbitrary UIDs. (AUTH-1011)

Authentication API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Authentication API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (AUTH-724)
    More info: Genesys Authentication Private Edition Guide

Authentication Service: April 19, 2021AWS.png Azure.png PrivateEdition.png

What's New

  • Authentication Service now supports Identity Provider-initiated (IdP-initiated) login using the SAML Single Sign-on integration. When a user is logged in to their external IdP, they can click a link and directly log in to a Genesys Multicloud CX application.  (AUTH-469)
    More info: IdP-initiated login

  • The login page for Genesys Multicloud CX applications now always displays the Tenant field. Users must enter a tenant if their username is not an email address or is an email address that is not associated with a single Genesys Multicloud CX tenant.  (AUTH-440)
    More info: Log in to Genesys Multicloud CX

  • Authentication Service now accepts a configurable maximum age for a SAML assertion. The default remains 2 hours. Contact your Genesys representative to request a change to the maximum SAML assertion age configuration. (AUTH-424)
    More info: SAML settings

  • Authentication Service now supports enforceAuthN in SAML authentication requests. When enabled, Authentication Service sends an attribute to the IdP that tells it to re-authenticate the user, regardless of their previous state. Contact your Genesys representative to enable this feature. (AUTH-423)
    More info: SAML settings

For private edition

  • Starting with this release, Authentication Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (AUTH-724)
    More info: Genesys Authentication Private Edition Guide

Authentication API: March 31, 2021Azure.png

What's New

  • Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.

Authentication Service: March 31, 2021Azure.png

What's New

  • Starting with this release, Authentication Service is available in Genesys Engage cloud on Azure.

CCE Auth: March 31, 2021Azure.png

What's New

  • Starting with this release, CCE Auth is available in Genesys Engage cloud on Azure.

Prior Releases

For information about prior releases of Authentication Service, click here: Authentication Service

For information about prior releases of Authentication API, click here: Authentication API