Authentication, Login, and SSO Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Service Released onReleased forHighlights
Authentication Service July 09, 2021
AWS.png Azure.png
Support for Red Hat OpenJDK 11 and authenticated database connections.
Authentication Service April 19, 2021
AWS.png Azure.png PrivateEdition.png
Support for Identity Provider-initiated (IdP-initiated) login. Early Adopter Program support for Genesys Engage cloud private edition.
CCE Auth March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Authentication API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Authentication Service March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure

Authentication Service: July 09, 2021 AWS.png Azure.png

    What's New

    • Authentication Service now supports Red Hat OpenJDK 11. (AUTH-833)
    • Authentication Service supports multiple Identity Provider (IdP) configurations within the same regional deployment for the tenant. This feature is available for select customers as part of the Early Adopter Program. Contact your Genesys representative for more information. (AUTH-765)
    • Authentication Service supports authenticated connections to the PostgreSQL and Redis databases it uses. (AUTH-465)

      Authentication Service: April 19, 2021 AWS.png Azure.png PrivateEdition.png

      PrivateEdition.png Private edition: 9.0.000.70 available June 30, 2021

        What's New

        • Authentication Service now supports Identity Provider-initiated (IdP-initiated) login using the SAML Single Sign-on integration. When a user is logged in to their external IdP, they can click a link and directly log in to a Genesys Engage application.  (AUTH-469)
          More info: IdP-initiated login
        • The login page for Genesys Engage cloud applications now always displays the Tenant field. Users must enter a tenant if their username is not an email address or is an email address that is not associated with a single Genesys Engage cloud tenant.  (AUTH-440)
          More info: Log in to Genesys Engage cloud
        • Authentication Service now accepts a configurable maximum age for a SAML assertion. The default remains 2 hours. Contact your Genesys representative to request a change to the maximum SAML assertion age configuration. (AUTH-424)
          More info: SAML settings
        • Authentication Service now supports enforceAuthN in SAML authentication requests. When enabled, Authentication Service sends an attribute to the IdP that tells it to re-authenticate the user, regardless of their previous state. Contact your Genesys representative to enable this feature. (AUTH-423)
          More info: SAML settings

          For private edition

          • Starting with this release, Authentication Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (AUTH-724)
            More info: Genesys Authentication Private Edition Guide

            Authentication API: March 31, 2021 Azure.png

              What's New

              • Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.

                Authentication Service: March 31, 2021 Azure.png

                  What's New

                  • Starting with this release, Authentication Service is available in Genesys Engage cloud on Azure.

                    CCE Auth: March 31, 2021 Azure.png

                      What's New

                      • Starting with this release, CCE Auth is available in Genesys Engage cloud on Azure.



                        Prior Releases

                        For information about prior releases of Authentication Service, click here: Authentication Service

                        For information about prior releases of Authentication API, click here: Authentication API