Telemetry Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Available Genesys CX on Private edition Highlights Release
AWS Azure GCP
May 13, 2022 PrivateEdition.png Migration to annotations for metrics scraping.100.0.005.1647
October 29, 2021 PrivateEdition.png
  • Support for deploying all private edition services in a single namespace.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-44228).
100.0.003.1501
September 13, 2021 PrivateEdition.png Support for arbitrary UIDs in private edition deployments on OpenShift.100.0.001.1483
June 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.31

May 13, 2022PrivateEdition.png

What's New

  • The scraping of Telemetry Service metrics is now based on Annotations instead of Custom Resource Definitions (CRDs). (TELEM-1540)
    More info: Telemetry Service metrics and alerts

  • To improve the support of single namespace environment, a new option, enableServiceLinks=false is added in the pod context of the Helm chart. (TELEM-1529)
    More info: Override Helm chart values.

  • Telemetry Service is now ready for deployment in Kubernetes 1.22. (TELEM-1489)

  • Reduce Telemetry daily operations by reading CORS rules and Tenant Mapping from Environment Service. (TELEM-1444)

Resolved Issues

  • The counting of telemetry sessions used by client endpoints to send logs has been improved. (TELEM-1416)

October 29, 2021PrivateEdition.png

For private edition

  • Telemetry now supports configurable namespaces. (TELEM-1351)

  • As of December 23, 2021, Telemetry Services supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1928)

September 13, 2021PrivateEdition.png

What's New

  • Telemetry Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift. The Dockerfile has been modified to specify the container and file ownership as user=500 (genesys) and group=0 (root).The securityContext settings exposed in the default values file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. (TELEM-1266)
    More info: Configure Telemetry Service

  • The Telemetry Service Docker Image is now built using a base image that relies on Universal Base Image 8 (UBI8). (TELEM-1188)

Resolved Issues

  • Compliance issues identified in the Telemetry Docker image 9.0.000.31 (June 2021) have been fixed. (TELEM-1319)

June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Telemetry Services is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (TELEM-1072)
    More info: Telemetry Service Private Edition Guide