Telemetry Service Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Metrics, Logging
This manual is for version Current of Telemetry Service.

Find links to all the topics in this guide.

Telemetry Service is a service available with the Genesys Multicloud CX private edition offering.

The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the Data Center and out of range of the Cloud Observability framework like Agent Workspace, Genesys Softphone, etc.

Once gathered by the Telemetry Service, those metrics and logs are stored in the same data sources as the standard services running inside the Data Center.


Learn more about Telemetry Service, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall the Telemetry service.


Learn how to monitor Telemetry Service with metrics and logging.

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