Telemetry Service Private Edition Guide

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This manual is for version Current of Telemetry Service.

Find links to all the topics in this guide.

Related documentation:
Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Telemetry Service is a service available with the Genesys Engage cloud private edition offering.

The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the Data Center and out of range of the Cloud Observability framework like Agent Desktop, Genesys Softphone, etc.

Once gathered by the Telemetry Service, those metrics and logs are stored in the same data sources as the standard services running inside the Data Center.


Learn more about Telemetry Service, its architecture, and how to support high availability and disaster recovery.


Learn how to monitor Telemetry Service with metrics and logging.

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