Telemetry Service Private Edition Guide
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Telemetry Service is a service available with the Genesys Engage cloud private edition offering.
The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the Data Center and out of range of the Cloud Observability framework like Agent Desktop, Genesys Softphone, etc.
Once gathered by the Telemetry Service, those metrics and logs are stored in the same data sources as the standard services running inside the Data Center.