High availability and disaster recovery

Find out how this service provides disaster recovery in the event the service goes down.

Related documentation:

• Telemetry Service Release Notes

Beta Program

Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Service	High Availability	Disaster Recovery	Where can you host this service?
Telemetry Service	N = N (N+1)	Active-spare	Primary or secondary unit

This information is under development: Flagged items aren't yet confirmed or have info coming soon; Checked items are valid.

See High Availability information for all services: High availability and disaster recovery

For High Availability and Load Balancing, Telemetry Service implements an N+1 architecture available behind a Load Balancer.

Telemetry Service is deployed in all Engage Multicloud region/data center so that a client application like WWE can always find a Telemetry Service region/data center where it is relocated.