Intelligent Workload Distribution Release Notes

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage cloud Release Notes.

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Release DateSupported CloudHighlights
Intelligent Workload Distribution March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud Email. Support for Genesys Engage cloud on Azure
Intelligent Workload Distribution API March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

Intelligent Workload Distribution: March 31, 2021 AWS.png Azure.png

    What's New

    • UI name changes — The following naming changes apply in the UI:
      • The IWD Manager application is now Workload Manager.
      • Tab names:
        • Workitems is now Universal Queue.
        • Summary is now Dashboards.
        • Settings is now Configuration. (CIWD-1434)
    • Prioritization start dates — You can now adjust prioritization start dates and/or SLAs for a specific work item by using custom values in the sourceCreatedDateTime and sourceDueDateTime fields. (CIWD-1207)
    • Copy attribute name — You can now copy a work item attribute name to the clipboard by clicking a special copy button in the Properties or System Properties table in the Workitem Details panel. The button becomes visible on mouseover of the table row that contains the particular attribute. (CIWD-930)
    • Engage cloud Email — New Engage cloud Email features are delivered in Workload Manager. Please see the Email Release Note. (CIWD-261)
    • Email Reporting — Two new reports in the CX Insights for IWD folder provide detailed reporting on inbound and outbound email activity:
    • Starting with this release, Intelligent Workload Distribution is available in Genesys Engage cloud on Azure. (CIWD-42)


      Intelligent Workload Distribution API: March 31, 2021 AWS.png Azure.png

        What's New

        • Starting with this release, Intelligent Workload Distribution API is available in Genesys Engage cloud on Azure.



          Prior Releases

          For information about prior releases of Intelligent Workload Distribution, click here: Intelligent Workload Distribution

          For information about prior releases of Intelligent Workload Distribution API, click here: Intelligent Workload Distribution API