Intelligent Workload Distribution Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• How Intelligent Workload Distribution works
• All services
• Intelligent Workload Distribution Release Notes

RSS:

• For private edition

Intelligent Workload Distribution (IWD) is a service available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about IWD, its architecture, and how to support high availability and disaster recovery.

• About IWD
• Architecture
• High availability and disaster recovery

Configure and deploy

Find out how to configure and deploy IWD.

• Before you begin
• Configure IWD
• Provision IWD
• Deploy Intelligent Workload Distribution

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall IWD.

• Upgrade, roll back, or uninstall

Observability

Learn how to monitor IWD with metrics and logging.

• IWD metrics and alerts