Voice Agent State Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Available Genesys CX on Private edition Highlights Release
AWS Azure
September 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Third-party dependency updates.

100.0.100.0017
August 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0015
July 25, 2022 PrivateEdition.png New Helm charts and third-party dependency updates. 100.0.100.0013
March 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0010
September 22, 2021

Azure.png

100.0.100.0007: Resolved issue. 100.0.100.0007
September 15, 2021 PrivateEdition.png 100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
June 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.10

September 20, 2022Azure.png PrivateEdition.png

What's New

  • Third-party dependency updates to maintain security and reliability.

For private edition

  • Voice Agent State Service supports deployments on Azure Kubernetes Service (AKS) in Genesys Multicloud CX private edition. (CPE-3613)

August 25, 2022Azure.png PrivateEdition.png

For private edition

  • Third-party dependency updates to maintain security and reliability. (VOICEMCS-4762)

July 25, 2022PrivateEdition.png

For private edition

  • This release includes:

    • An updated container and new versions of the Helm charts.
    • Third-party dependency updates to maintain security and reliability. (VOICEMCS-3564)

March 28, 2022PrivateEdition.png

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18868)

For private edition

  • As of July 13, 2022, Voice Agent State Service is Generally Available for deployment in Genesys Multicloud CX private edition on the Kubernetes platforms officially supported by Genesys.

  • Support for deploying the Voice Agent State Service in a single namespace with other private edition services has been implemented. To deploy the Voice Agent State Service in a single namespace, override the namespace parameter in the Agent State Service Helm chart values.yaml file:

    Voicemcs rn update namespace.png
     (VOICEMCS-2912)

September 22, 2021Azure.png

Resolved Issues

  • The Voice Agent State Service no longer performs After Call Work (ACW) actions when an agent logs out while on a call, and then the call is released. (VOICEMCS-2835)

September 15, 2021PrivateEdition.png

For private edition

  • Voice Agent State Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Agent State Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Agent State Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Agent State Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices

  • As of October 29, 2021, Voice Agent State Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Voice Agent State Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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