Genesys Softphone

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Released onReleased forHighlights
Genesys Softphone July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls.
Genesys Softphone VDI Adapter July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls.

Genesys Softphone VDI Adapter: July 15, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png Private edition: 9.0.016.06 available July 15, 2021

    What's New

    • The handling of codec changes during an active call is now improved:
      • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
      • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

      Known Issues

      • In a Windows environment where Genesys Softphone VDI Adapter is installed and the Citrix client runtime (typically, Citrix Workspace App) is upgraded to a new version, the Citrix client and/or the Genesys Softphone VDI Adapter may not function correctly.
        • Workaround: After the Citrix client runtime is updated, re-install Genesys Softphone VDI Adapter.
        Note: This issue applies to all versions of Genesys VDI Adapter. (SOFTPHONE-1107)

        Genesys Softphone: July 15, 2021 AWS.png Azure.png PrivateEdition.png

        PrivateEdition.png Private edition: 9.0.016.06 available July 15, 2021

          What's New

          • This release is supported for Windows environments only. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
          • The handling of codec changes during an active call is now improved:
            • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
            • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

            Resolved Issues

            • In Citrix environments, it is now possible to change the active language. (SOFTPHONE-1082)
            • In an environment that is controlled by API v2, Genesys Softphone no longer exits unexpectedly when an instruction to end the Session is received while a call is in progress. (SOFTPHONE-1056)


              Prior Releases

              For information about prior releases, see: