Genesys Softphone

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Released onReleased forHighlights
Genesys Softphone October 08, 2021
AWS.png Azure.png PrivateEdition.png
Support for Apple M1 Silicon.
Genesys Softphone VDI Adapter October 08, 2021
AWS.png Azure.png PrivateEdition.png
Resolved issues.
Genesys Softphone July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls.
Genesys Softphone VDI Adapter July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls.

Genesys Softphone VDI Adapter: October 08, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png Private edition: 9.0.017.04 available October 08, 2021

    Resolved Issues

    • Genesys Softphone now correctly initializes the audio layer when a non-supported microphone device (for example, 4-channel microphone array) is present in the system. Previously, even if the device in question was not actually used, Genesys Softphone could render truncated device names for all audio devices in the system. (SOFTPHONE-1116)

      Genesys Softphone: October 08, 2021 AWS.png Azure.png PrivateEdition.png

      PrivateEdition.png Private edition: 9.0.017.04 available October 08, 2021

        What's New

        • Genesys Softphone running in Connector mode now allows the end-user to access the technical runtime details (version, selected audio devices, registration station, installation type) if these are requested by System Admins during troubleshooting. (SOFTPHONE-1054)
        • Genesys Softphone now natively supports the Apple M1 Silicon. (SOFTPHONE-1019)

          Resolved Issues

          • In an environment that is controlled by Connector API v2, Genesys Softphone now sends an HTTP Response that contains only the expected character set. Previously, extra characters sometimes appeared in the HTTP Response body. (SOFTPHONE-1122)
          • Genesys Softphone now correctly initializes the audio layer when a non-supported microphone device (for example, 4-channel microphone array) is present in the system. Previously, even if the device in question was not actually used, Genesys Softphone could render truncated device names for all audio devices in the system. (SOFTPHONE-1116)

            Known Issues

            • On macOS Big Sur running on Apple M1 Silicon, the Genesys Softphone icon does not appear in the LaunchPad immediately after the software installation. It will appear in this area only after a machine restart. (SOFTPHONE-1130)

              Genesys Softphone VDI Adapter: July 15, 2021 AWS.png Azure.png PrivateEdition.png

              PrivateEdition.png Private edition: 9.0.016.06 available July 15, 2021

                What's New

                • The handling of codec changes during an active call is now improved:
                  • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
                  • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

                  Known Issues

                  • In a Windows environment where Genesys Softphone VDI Adapter is installed and the Citrix client runtime (typically, Citrix Workspace App) is upgraded to a new version, the Citrix client and/or the Genesys Softphone VDI Adapter may not function correctly.
                    • Workaround: After the Citrix client runtime is updated, re-install Genesys Softphone VDI Adapter.
                    Note: This issue applies to all versions of Genesys VDI Adapter. (SOFTPHONE-1107)

                    Genesys Softphone: July 15, 2021 AWS.png Azure.png PrivateEdition.png

                    PrivateEdition.png Private edition: 9.0.016.06 available July 15, 2021

                      What's New

                      • This release is supported for Windows environments only. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
                      • The handling of codec changes during an active call is now improved:
                        • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
                        • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

                        Resolved Issues

                        • In Citrix environments, it is now possible to change the active language. (SOFTPHONE-1082)
                        • In an environment that is controlled by API v2, Genesys Softphone no longer exits unexpectedly when an instruction to end the Session is received while a call is in progress. (SOFTPHONE-1056)



                          Prior Releases

                          For information about prior releases, see: