Genesys Softphone

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service First availabilityReleased forHighlightsRelease number
Genesys Softphone VDI Adapter December 16, 2021
AWS.png Azure.png PrivateEdition.png
Support for Windows 11 OS. 9.0.018.06
Genesys Softphone December 16, 2021
AWS.png Azure.png PrivateEdition.png
Support for Windows 11 OS. 9.0.018.06
Genesys Softphone VDI Adapter October 08, 2021
AWS.png Azure.png PrivateEdition.png
Resolved issues.
9.0.017.04
Genesys Softphone October 08, 2021
AWS.png Azure.png PrivateEdition.png
Support for Apple M1 Silicon.
9.0.017.04
Genesys Softphone VDI Adapter July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls. 9.0.016.06
Genesys Softphone July 15, 2021
AWS.png Azure.png PrivateEdition.png
Improvements to how codec changes are handled during active calls. 9.0.016.06

Genesys Softphone VDI Adapter: December 16, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.018.06 available December 16, 2021

What's New

  • Support for Windows 11 operating system. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SOFTPHONE-1120)
  • Audio feedback is now played locally when DTMF is sent using the INFO method. Previously, DTMF feedback was played locally only for rfc2833 and inband DTMF methods. (SOFTPHONE-1134)

Resolved Issues

  • The default value of the option sip_transaction_timeout is now 32000 instead of 4000. With this new value, Genesys Softphone connectivity to the SIP Server is more resilient in deployments where multiple SIP Proxies are configured in the SIP DNS SRV record specified in Softphone configuration for Disaster Recovery considerations. (SOFTPHONE-1144)

Genesys Softphone: December 16, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.018.06 available December 16, 2021

What's New

  • Support for Windows 11 operating system. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SOFTPHONE-1120)
  • Audio feedback is now played locally when DTMF is sent using the INFO method. Previously, DTMF feedback was played locally only for rfc2833 and inband DTMF methods. (SOFTPHONE-1134)

Resolved Issues

  • The default value of the option sip_transaction_timeout is now 32000 instead of 4000. With this new value, Genesys Softphone connectivity to the SIP Server is more resilient in deployments where multiple SIP Proxies are configured in the SIP DNS SRV record specified in Softphone configuration for Disaster Recovery considerations. (SOFTPHONE-1144)

Genesys Softphone VDI Adapter: October 08, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.017.04 available October 08, 2021

Resolved Issues

  • Genesys Softphone now correctly initializes the audio layer when a non-supported microphone device (for example, 4-channel microphone array) is present in the system. Previously, even if the device in question was not actually used, Genesys Softphone could render truncated device names for all audio devices in the system. (SOFTPHONE-1116)

Genesys Softphone: October 08, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.017.04 available October 08, 2021

What's New

  • Genesys Softphone running in Connector mode now allows the end-user to access the technical runtime details (version, selected audio devices, registration station, installation type) if these are requested by System Admins during troubleshooting. (SOFTPHONE-1054)
  • Genesys Softphone now natively supports the Apple M1 Silicon. (SOFTPHONE-1019)

Resolved Issues

  • In an environment that is controlled by Connector API v2, Genesys Softphone now sends an HTTP Response that contains only the expected character set. Previously, extra characters sometimes appeared in the HTTP Response body. (SOFTPHONE-1122)
  • Genesys Softphone now correctly initializes the audio layer when a non-supported microphone device (for example, 4-channel microphone array) is present in the system. Previously, even if the device in question was not actually used, Genesys Softphone could render truncated device names for all audio devices in the system. (SOFTPHONE-1116)

Known Issues

  • On macOS Big Sur running on Apple M1 Silicon, the Genesys Softphone icon does not appear in the LaunchPad immediately after the software installation. It will appear in this area only after a machine restart. (SOFTPHONE-1130)

Genesys Softphone VDI Adapter: July 15, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.016.06 available July 15, 2021

What's New

  • The handling of codec changes during an active call is now improved:
    • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
    • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

Known Issues

  • In a Windows environment where Genesys Softphone VDI Adapter is installed and the Citrix client runtime (typically, Citrix Workspace App) is upgraded to a new version, the Citrix client and/or the Genesys Softphone VDI Adapter may not function correctly.
    • Workaround: After the Citrix client runtime is updated, re-install Genesys Softphone VDI Adapter.
    Note: This issue applies to all versions of Genesys VDI Adapter. (SOFTPHONE-1107)

Genesys Softphone: July 15, 2021 AWS.png Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.016.06 available July 15, 2021

What's New

  • This release is supported for Windows environments only. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
  • The handling of codec changes during an active call is now improved:
    • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
    • Non-compatible codec changes no longer result in a 20-second delay when communicating with Microsoft RTC stack (used in Microsoft Teams, for example). (SOFTPHONE-1091)

Resolved Issues

  • In Citrix environments, it is now possible to change the active language. (SOFTPHONE-1082)
  • In an environment that is controlled by API v2, Genesys Softphone no longer exits unexpectedly when an instruction to end the Session is received while a call is in progress. (SOFTPHONE-1056)



Prior Releases

For information about prior releases, see: