Genesys Multicloud CX Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Designer	100.0.211.0001	December 08, 2023			Resolved issue.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Designer	100.0.211.0001	December 08, 2023			Resolved issue.
Digital Channels	100.0.153.0441	November 09, 2023			Various UX improvements in the agent desktop.
Genesys CX Insights	100.0.034.0001	November 22, 2023			New MicroStrategy version. Updated VitaraCharts version. New Node.js version. Resolved issues.
Genesys Softphone	9.0.026.05	November 23, 2023			This release leverages the support by Chrome and Edge (Chromium) of the new cookie attribute Partitioned which allows limited cookie sharing across domains.
Genesys Widgets	9.0.018.09	November 15, 2023
Recording, QM and Interaction Analytics	8.5.512.38	November 10, 2023			Transcript export and other enhancements.
WebRTC Media Service	100.0.076.0000	November 10, 2023			New Partitioned cookies flag Configurable Coturn metrics port Support of TLS 1.3

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Agent Setup	100.0.003.0102	October 30, 2023			Resolved issues.
Agent Workspace	100.0.009.0131	October 19, 2023			Resolved issues.
AI Connector	100.0.149.9341	August 02, 2023			Compatibility and performance improvements.
Authentication API	9.0.000.68	March 31, 2021			Support for Genesys Engage cloud on Azure
Authentication Service	100.0.012.3950	December 05, 2022			Security updates and resolved issues.
Callback	100.0.007.0029	September 18, 2023			Important security improvements.
CCE Auth	9.0.000.03	March 31, 2021			Support for Genesys Engage cloud on Azure
CX Contact	100.0.034.0003	October 06, 2023			This release contains new features, improvements, and fixes.
Designer	100.0.211.0001	December 08, 2023			Resolved issue.
Digital Channels	100.0.153.0441	November 09, 2023			Various UX improvements in the agent desktop.
Digital Channels APIs	9.0.000.88	May 13, 2021			Secure Email API update to improve reporting.
Email	100.0.097.0000	October 20, 2023			Performance, observability, security, and resiliency improvements.
Event Stream	100.0.003.0335	September 21, 2022			Beta release for Genesys Multicloud CX.
Genesys CX Insights	100.0.034.0001	November 22, 2023			New MicroStrategy version. Updated VitaraCharts version. New Node.js version. Resolved issues.
Genesys Portal	8.5.300.10	August 03, 2022			New emergency icons for various applications added. New widget added.
Genesys Pulse	100.0.000.0025	March 15, 2023			Security and stability fixes.
Genesys Softphone	9.0.026.05	November 23, 2023			This release leverages the support by Chrome and Edge (Chromium) of the new cookie attribute Partitioned which allows limited cookie sharing across domains.
Genesys Softphone VDI Adapter	9.0.026.03	September 28, 2023			Support on Citrix Virtual Applications and Desktops LTSR 2203.
Genesys Widgets	9.0.018.09	November 15, 2023
Gplus Adapter for Salesforce	100.0.009.0131	October 19, 2023			Third-party dependency updates to maintain security and reliability.
Intelligent Workload Distribution	100.0.097.0000	October 20, 2023			Performance, observability, security, and resiliency improvements.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021			New fields in responses for actions API requests.
IWD Data Mart	100.0.007.1933	April 26, 2022			New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Provisioning API	9.0.001.11	February 28, 2023			Resolved issues.
Recording Cloud Backup Service	8.5.299.40	January 26, 2022			New OS support.
Recording, QM and Interaction Analytics	8.5.512.38	November 10, 2023			Transcript export and other enhancements.
Screen Recording Service	8.5.371.13	May 07, 2022			Support for Windows Server 2019
Service Client API	100.0.008.0096	September 14, 2023			Resolved issues.
Statistics API	9.0.000.80	March 31, 2021			Support for Genesys Engage cloud on Azure
Voice Agent State Service	100.0.100.0027	May 02, 2023			Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server. Resolved issues.
Voice Call State Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
Voice Config Service	100.0.100.0014	September 20, 2022			Resolved issue.
Voice Dial Plan Service	100.0.100.0018	September 20, 2022			Third-party dependency updates.
Voice Front End Service	100.0.100.0010	August 25, 2022			Third-party dependency updates.
Voice Orchestration Service	100.0.100.0079	October 06, 2023			Resolved issues.
Voice Registrar Service	100.0.100.0031	October 06, 2023			Resolved issue.
Voice RQ Service	100.0.100.0018	May 02, 2023			Resolved issue.
Voice SIP Cluster Service	100.0.100.0051	October 06, 2023			Resolved issue.
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022			Third-party dependency updates.
Voice Tenant Service	100.0.100.0076	September 12, 2022			Important information about upgrading Tenant Service.
Voice Voicemail Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
Webphone	100.0.038.0000	April 19, 2023			rtp-inactivity-timeout parameter part of the the sign-in request.
WebRTC Media Service	100.0.076.0000	November 10, 2023			New Partitioned cookies flag Configurable Coturn metrics port Support of TLS 1.3
Workforce Management	8.5.219.40 updated	January 09, 2023			Resolved issues.
Workforce Management API	8.5.219.03	September 27, 2022			Support for Genesys Multicloud CX on AWS.
Workspace API	9.0.001.06	May 25, 2023			Improvements and resolved issues.