Genesys Engage Cloud Release Notes

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Latest release per service

Service	Released on	Released for	Highlights
Agent Desktop	October 14, 2021		The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
Agent Setup	October 14, 2021		This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.
Authentication API	March 31, 2021		Support for Genesys Engage cloud on Azure
Authentication Service	September 09, 2021		Support for Red Hat OpenJDK 11 and authenticated database connections. Support for arbitrary UIDs in private edition deployments on OpenShift.
Callback	October 07, 2021		New alwaysCheckCapacity parameter for the Create Callback API.
CCE Auth	March 31, 2021		Support for Genesys Engage cloud on Azure
CX Contact	October 11, 2021		CX Contact 100.0.027.0004 A new index for SMS/Email conversations. Support for single-tenant Configuration Server. Customizable Attempt Rules using custom Java Script expressions. Support for non-standard Postgre SQL ports. Ability to export Analytics dashboards and panels to PDF or CSV files.
Designer	September 23, 2021		9.0.122.18 Resolves an issue with barge-in when using DialogFlow ES bots.
Digital Channels	October 18, 2021		Digital Channels: 100.0.100.4599 The Communication and Conversation tabs now support localization.
Digital Channels APIs	May 13, 2021		Secure Email API update to improve reporting.
Email	October 20, 2021		Improved attachments support.
Genesys CX Insights	October 21, 2021		Export fixes
Genesys Portal	July 23, 2021		Support for additional level of security.
Genesys Pulse	August 19, 2021		Support for arbitrary UIDs in private edition deployments on OpenShift.
Genesys Softphone	October 08, 2021		Support for Apple M1 Silicon.
Genesys Softphone VDI Adapter	October 08, 2021		Resolved issues.
Genesys Widgets	October 18, 2021		This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce	August 19, 2021		Support for Genesys Digital Channels SMS chat interactions.
Intelligent Workload Distribution	October 20, 2021		Added validation for Category names.
Intelligent Workload Distribution API	September 09, 2021		New fields in responses for actions API requests.
Provisioning API	March 31, 2021		Support for Genesys Engage cloud on Azure
Recording, QM and Interaction Analytics	May 07, 2021		Support for Genesys Engage cloud on Azure. For Azure hosted deployments, certain limitations may apply. For details, check with your Genesys representative.
Screen Recording Service	July 07, 2021		Compatibility and performance improvements.
Service Client API	October 14, 2021		Service Client API provides enhanced support for outbound
Statistics API	March 31, 2021		Support for Genesys Engage cloud on Azure
Voice Agent State Service	September 22, 2021		100.0.100.0007: Resolved issue.
Voice Orchestration Service	October 11, 2021		100.0.100.0023: Resolved issues.
Voice SIP Cluster Service	September 27, 2021		100.0.100.0014: Resolved issue.
WebRTC	October 20, 2021		v100.0.015.0000 Codec configuration support for WebRTC Media Service.
Workforce Management	September 23, 2021		Resolved issues only.
Workspace API	March 31, 2021		Support for Genesys Engage cloud on Azure