Genesys Engage Cloud Release Notes
From Genesys Documentation
This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage Multicloud Release Notes.
Contents
These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
Latest release per service
| Service | Released on | Released for | Highlights |
|---|---|---|---|
| Agent Desktop | July 22, 2021 |   |
Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance |
| Agent Setup | July 22, 2021 | |
This release contains important improvements and fixes. |
| Authentication API | March 31, 2021 | |
Support for Genesys Engage cloud on Azure |
| Authentication Service | July 09, 2021 | |
Support for Red Hat OpenJDK 11 and authenticated database connections. |
| Billing Data Service (BDS) | June 30, 2021 | |
Early Adopter Program support for Genesys Engage cloud private edition. |
| Callback | July 08, 2021 | |
Resolved issue. |
| CCE Auth | March 31, 2021 | |
Support for Genesys Engage cloud on Azure |
| CX Contact | July 21, 2021 | |
CX Contact 9.0.026.04 CX Contact now:
|
| Designer | June 28, 2021 | |
Resolves an issue with the Publish operation in the previous release. |
| Digital Channels | July 22, 2021 | |
Compatibility and Performance |
| Digital Channels APIs | May 13, 2021 | |
Secure Email API update to improve reporting. |
| July 22, 2021 | |
Fixes for Genesys Engage cloud Email. | |
| Genesys CX Insights | July 01, 2021 | |
|
| Genesys Portal | July 23, 2021 | |
Support for additional level of security. |
| Genesys Pulse | July 02, 2021 | |
|
| Genesys Softphone | July 15, 2021 | |
Improvements to how codec changes are handled during active calls. |
| Genesys Softphone VDI Adapter | July 15, 2021 | |
Improvements to how codec changes are handled during active calls. |
| Genesys Widgets | July 20, 2021 | |
This release includes important improvements and fixes to the WebChat Widget. |
| Gplus Adapter for Salesforce | July 22, 2021 | |
Gplus Adapter functionality is now supported in multiple browser tabs |
| Intelligent Workload Distribution | July 22, 2021 | |
Minor UI changes. |
| Intelligent Workload Distribution API | July 09, 2021 | |
Update to sourceSystemDueDate field logic. |
| Provisioning API | March 31, 2021 | |
Support for Genesys Engage cloud on Azure |
| Recording, QM and Interaction Analytics | May 07, 2021 | |
Support for Genesys Engage cloud on Azure. For Azure hosted deployments, certain limitations may apply. For details, check with your Genesys representative. |
| Screen Recording Service | July 07, 2021 | |
Compatibility and performance improvements. |
| Service Client API | July 22, 2021 | |
Support for multiple browser tabs |
| Statistics API | March 31, 2021 | |
Support for Genesys Engage cloud on Azure |
| WebRTC | July 14, 2021 | |
Tested for Hunt Group feature in AWS. |
| Workspace API | March 31, 2021 | |
Support for Genesys Engage cloud on Azure |