Genesys Multicloud CX Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

ServiceReleaseReleased OnAzureAWSHighlights

Digital Channels

100.0.118.0865

May 10, 2022

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Resolved issues.

ServiceReleaseReleased OnAzureAWSHighlights

Callback

100.0.002.2119

April 21, 2022

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  • Feature parity.

CX Contact

100.0.029.0004

April 25, 2022

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  • Auto-purge records
  • Retain records in a contact list
  • Validate selection rules
  • and more...

Digital Channels

100.0.118.0865

May 10, 2022

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Resolved issues.

Genesys Softphone

9.0.019.06

April 21, 2022

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Support for VMware Horizon 8.

Genesys Softphone VDI Adapter

9.0.019.06

April 21, 2022

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Support for VMware Horizon 8.

Intelligent Workload Distribution

100.0.084.0000

April 21, 2022

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Improvements for stability and scalability.

IWD Data Mart

100.0.007.1933

April 26, 2022

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New metrics are added to support reporting of auto-completed work items and emails.

Support for Custom Attribute based GCXI reporting.

Recording, QM and Interaction Analytics

8.5.512.30

April 29, 2022

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  • Support for Microsoft Edge Chromium browser
  • Resolved Issues

Workforce Management

8.5.219.20

April 27, 2022

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Health status monitoring.

ServiceReleaseReleased OnAzureAWSHighlights

Agent Desktop

9.0.000.91

March 22, 2022

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  • The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact.
  • Updated information for the resolved issue GAPI-32533.

Agent Setup

9.0.000.94

March 22, 2022

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This release includes important improvements and fixes.

Authentication API

9.0.000.68

March 31, 2021

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Support for Genesys Engage cloud on Azure

Authentication Service

100.0.006.3638

March 30, 2022

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Support for Polish language.

Callback

100.0.002.2119

April 21, 2022

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  • Feature parity.

CCE Auth

9.0.000.03

March 31, 2021

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Support for Genesys Engage cloud on Azure

CX Contact

100.0.029.0004

April 25, 2022

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  • Auto-purge records
  • Retain records in a contact list
  • Validate selection rules
  • and more...

Designer

100.0.202.0006

April 15, 2022

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New Universal Queue option on the Route Digital block.

Digital Channels

100.0.118.0865

May 10, 2022

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Resolved issues.

Digital Channels APIs

9.0.000.88

May 13, 2021

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Secure Email API update to improve reporting.

Email

100.0.082.0000

March 24, 2022

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Support for deletion of Email attachments.

Genesys CX Insights

100.0.028.0000

April 13, 2022

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Transfer reporting enhancements

Genesys Portal

8.5.300.09

September 29, 2021

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Support for Web Content Accessibility Guidelines (WCAG).

Genesys Pulse

100.0.000.0012

March 24, 2022

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Beta Program support for Genesys Multicloud CX private edition deployments on GKE.
Important security improvements.

Pulse Manage Agents support.

Genesys Softphone

9.0.019.06

April 21, 2022

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Support for VMware Horizon 8.

Genesys Softphone VDI Adapter

9.0.019.06

April 21, 2022

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Support for VMware Horizon 8.

Genesys Widgets

9.0.017.32

March 23, 2022

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This release includes important improvements and fixes to the WebChat Widget.

Gplus Adapter for Salesforce

9.0.000.70

March 22, 2022

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Support for the Salesforce Winter '22 release.

Intelligent Workload Distribution

100.0.084.0000

April 21, 2022

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Improvements for stability and scalability.

Intelligent Workload Distribution API

9.0.000.74

September 09, 2021

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New fields in responses for actions API requests.

IWD Data Mart

100.0.007.1933

April 26, 2022

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New metrics are added to support reporting of auto-completed work items and emails.

Support for Custom Attribute based GCXI reporting.

Provisioning API

9.0.001.03

March 22, 2022

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Updated response for GET /objects/users

Recording Cloud Backup Service

8.5.299.40

January 26, 2022

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New OS support.

Recording, QM and Interaction Analytics

8.5.512.30

April 29, 2022

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  • Support for Microsoft Edge Chromium browser
  • Resolved Issues

Screen Recording Service

8.5.370.99

November 16, 2021

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Security improvements.

Service Client API

9.0.000.90

February 28, 2022

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Send custom messages.

Statistics API

9.0.000.80

March 31, 2021

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Support for Genesys Engage cloud on Azure

Voice Agent State Service

100.0.100.0007

September 22, 2021

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100.0.100.0007: Resolved issue.

Voice Orchestration Service

100.0.100.0043

April 01, 2022

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Improvements to Voice Orchestration Service behavior when it receives events related to call redirection from SIP Server.

Voice SIP Cluster Service

100.0.100.0027

April 04, 2022

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  • Voice SIP Cluster service introduces a configurable user data size limit for the RequestUpdateUserData and RequestAttachUserData requests.
  • Fixed a memory leak in SIP node.

Voice SIP Proxy Service

100.0.100.0014

March 08, 2022

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  • Support for a new voice call rebalancing feature.
  • Voice SIP Proxy service now supports the reuse of TCP connections.
  • Voice SIP Proxy now maintains a TCP connection when it receives an incorrect SIP message over the connection.

Voice Voicemail Service

100.0.100.0009

February 01, 2022

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Support for GDPR.

WebRTC Media Service

100.0.032.0000

March 21, 2022

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WebRTC Media Service now supports TLS 1.2. It no longer supports TLS 1.0.

Workforce Management

8.5.219.20

April 27, 2022

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Health status monitoring.

Workforce Management API

8.5.219.01

April 04, 2022

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WFM Open API support on Azure.

Workspace API

9.0.000.99

March 22, 2022

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Add a new channel to the current agent session with the Workspace API.