Genesys Multicloud CX Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Agent Workspace	100.0.003.0235	February 02, 2023			Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
Gplus Adapter for Salesforce	100.0.003.0235	February 02, 2023			Support for the Outbound and Messenger namespaces in the Genesys Service Client API.
Service Client API	100.0.003.0235	February 02, 2023			Supports transfer, conference, and consultation operations depending on the media.
Voice Orchestration Service	100.0.100.0072	January 30, 2023			Resolved issues.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Agent Workspace	100.0.003.0235	February 02, 2023			Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
Designer	100.0.205.0087	January 10, 2023			Resolves an issue with Data Table columns.
Digital Channels	100.0.136.7409	January 25, 2023			Agents can now update contact information and immediately switch channels.
Email	100.0.093.0000	January 10, 2023			Support for additional attachment types, and improved language detection.
Genesys CX Insights	100.0.031.0000	January 19, 2023			New MicroStrategy version and resolved issues.
Genesys Widgets	9.0.018.05	January 17, 2023			This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce	100.0.003.0235	February 02, 2023			Support for the Outbound and Messenger namespaces in the Genesys Service Client API.
Intelligent Workload Distribution	100.0.093.0000	January 10, 2023			Performance, observability, and resiliency improvements.
Service Client API	100.0.003.0235	February 02, 2023			Supports transfer, conference, and consultation operations depending on the media.
Voice Orchestration Service	100.0.100.0072	January 30, 2023			Resolved issues.
Workforce Management	8.5.219.40 updated	January 09, 2023			Resolved issues.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Agent Setup	9.0.001.00	August 23, 2022			Third-party dependency updates to maintain security and reliability.
Agent Workspace	100.0.003.0235	February 02, 2023			Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
AI Connector	100.0.129.5672	October 12, 2022			AI Connector now supports access to Google’s Custom TTS Voice models and considers Google Dialogflow CX DTMF settings.
Authentication API	9.0.000.68	March 31, 2021			Support for Genesys Engage cloud on Azure
Authentication Service	100.0.012.3950	December 05, 2022			Security updates and resolved issues.
Callback	100.0.003.0156	August 11, 2022			The openFor API has new input and output parameters. The Callback Create API has new optional parameters. There is a new value, mode4, that you can use with the EstimatedWaitTime API mode parameter. You can now see your customer site name or Environment beside your user name in the Callback UI.
CCE Auth	9.0.000.03	March 31, 2021			Support for Genesys Engage cloud on Azure
CX Contact	100.0.031.0006	October 17, 2022			This release contains new features, improvements, and fixes.
Designer	100.0.205.0087	January 10, 2023			Resolves an issue with Data Table columns.
Digital Channels	100.0.136.7409	January 25, 2023			Agents can now update contact information and immediately switch channels.
Digital Channels APIs	9.0.000.88	May 13, 2021			Secure Email API update to improve reporting.
Email	100.0.093.0000	January 10, 2023			Support for additional attachment types, and improved language detection.
Event Stream	100.0.003.0335	September 21, 2022			Beta release for Genesys Multicloud CX.
Genesys CX Insights	100.0.031.0000	January 19, 2023			New MicroStrategy version and resolved issues.
Genesys Portal	8.5.300.10	August 03, 2022			New emergency icons for various applications added. New widget added.
Genesys Pulse	100.0.000.0020	November 14, 2022			Updates to the User Permissions service add new monitoring options and improved performance. Security enhancements.
Genesys Softphone	9.0.022.06	December 22, 2022			Support for macOS 13 (Ventura).
Genesys Softphone VDI Adapter	9.0.022.06	December 22, 2022			Improved handling of transport exceptions for SIP over TLS.
Genesys Widgets	9.0.018.05	January 17, 2023			This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce	100.0.003.0235	February 02, 2023			Support for the Outbound and Messenger namespaces in the Genesys Service Client API.
Intelligent Workload Distribution	100.0.093.0000	January 10, 2023			Performance, observability, and resiliency improvements.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021			New fields in responses for actions API requests.
IWD Data Mart	100.0.007.1933	April 26, 2022			New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Provisioning API	9.0.001.03	March 22, 2022			Updated response for GET /objects/users
Recording Cloud Backup Service	8.5.299.40	January 26, 2022			New OS support.
Recording, QM and Interaction Analytics	8.5.512.34	October 09, 2022			Includes support for SMS interaction and resolved issues.
Screen Recording Service	8.5.371.13	May 07, 2022			Support for Windows Server 2019
Service Client API	100.0.003.0235	February 02, 2023			Supports transfer, conference, and consultation operations depending on the media.
Statistics API	9.0.000.80	March 31, 2021			Support for Genesys Engage cloud on Azure
Voice Agent State Service	100.0.100.0017	September 20, 2022			Third-party dependency updates.
Voice Call State Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
Voice Config Service	100.0.100.0014	September 20, 2022			Resolved issue.
Voice Dial Plan Service	100.0.100.0018	September 20, 2022			Third-party dependency updates.
Voice Front End Service	100.0.100.0010	August 25, 2022			Third-party dependency updates.
Voice Orchestration Service	100.0.100.0072	January 30, 2023			Resolved issues.
Voice Registrar Service	100.0.100.0021	August 25, 2022			Third-party dependency updates.
Voice RQ Service	100.0.100.0011	August 25, 2022			Third-party dependency updates.
Voice SIP Cluster Service	100.0.100.0036	August 02, 2022			Call monitoring subscription in SIP Server is now cleared correctly (cancellation of call monitoring is successful). In the INVITE message sent to a conference destination, the user part of the From header is now updated correctly (the Tenant ID is not added to the From header). Third-party dependency updates.
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022			Third-party dependency updates.
Voice Tenant Service	100.0.100.0076	September 12, 2022			Important information about upgrading Tenant Service.
Voice Voicemail Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
WebRTC Media Service	100.0.050.0000	June 21, 2022			This release includes important fixes.
Workforce Management	8.5.219.40 updated	January 09, 2023			Resolved issues.
Workforce Management API	8.5.219.03	September 27, 2022			Support for Genesys Multicloud CX on AWS.
Workspace API	9.0.001.01	June 28, 2022			Support for .jpeg email attachments.