Genesys Multicloud CX Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service Release Available Genesys CX on Highlights
AWS Azure

CX Contact

100.0.033.0003

June 08, 2023

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Resolved issues.

Service Release Available Genesys CX on Highlights
AWS Azure

CX Contact

100.0.033.0003

June 08, 2023

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Resolved issues.

Designer

100.0.208.0017

May 23, 2023

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  • A new function, isLiveStream(), is now available.
  • Resolved issues.

Email

100.0.095.0000

May 23, 2023

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Performance, observability, security, and resiliency improvements.

Genesys Softphone VDI Adapter

9.0.023.06

May 17, 2023

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Resolved issues.

Intelligent Workload Distribution

100.0.095.0000

May 23, 2023

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Performance, observability, security, and resiliency improvements.

Workspace API

9.0.001.06

May 25, 2023

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Improvements and resolved issues.

Service Release Available Genesys CX on Highlights
AWS Azure

Agent Setup

100.0.001.0014

April 18, 2023

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This release includes important improvements and fixes.

Agent Workspace

100.0.005.0398

April 27, 2023

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Ability to configure the values for the Interaction state filter drop-down and resolved issues.

AI Connector

100.0.145.8466

May 10, 2023

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Compatibility and performance improvements.

Authentication API

9.0.000.68

March 31, 2021

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Support for Genesys Engage cloud on Azure

Authentication Service

100.0.012.3950

December 05, 2022

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Security updates and resolved issues.

Callback

100.0.005.0101

April 27, 2023

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Resolved issues.

CCE Auth

9.0.000.03

March 31, 2021

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Support for Genesys Engage cloud on Azure

CX Contact

100.0.033.0003

June 08, 2023

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Resolved issues.

Designer

100.0.208.0017

May 23, 2023

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  • A new function, isLiveStream(), is now available.
  • Resolved issues.

Digital Channels

100.0.145.8466

May 10, 2023

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Security improvements as well as resolved issues related to contact subscriptions, nicknames, and image attachments.

Digital Channels APIs

9.0.000.88

May 13, 2021

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Secure Email API update to improve reporting.

Email

100.0.095.0000

May 23, 2023

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Performance, observability, security, and resiliency improvements.

Event Stream

100.0.003.0335

September 21, 2022

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Beta release for Genesys Multicloud CX.

Genesys CX Insights

100.0.032.0000

March 15, 2023

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Local Resource Loading enable for Microstrategy Export Engine.

A new parameter, TOMCAT_XSSPROTECTIONENABLED, is added.


Genesys Portal

8.5.300.10

August 03, 2022

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New emergency icons for various applications added. New widget added.

Genesys Pulse

100.0.000.0025

March 15, 2023

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Security and stability fixes.

Genesys Softphone

9.0.023.04

March 30, 2023

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Genesys Softphone VDI Adapter

9.0.023.06

May 17, 2023

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Resolved issues.

Genesys Widgets

9.0.018.07

March 29, 2023

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This release includes important improvements and fixes to the Callback Widget.

Gplus Adapter for Salesforce

100.0.005.0398

April 27, 2023

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Third-party dependency updates to maintain security and reliability.

Intelligent Workload Distribution

100.0.095.0000

May 23, 2023

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Performance, observability, security, and resiliency improvements.

Intelligent Workload Distribution API

9.0.000.74

September 09, 2021

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New fields in responses for actions API requests.

IWD Data Mart

100.0.007.1933

April 26, 2022

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New metrics are added to support reporting of auto-completed work items and emails.

Support for Custom Attribute based GCXI reporting.

Provisioning API

9.0.001.11

February 28, 2023

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Resolved issues.

Recording Cloud Backup Service

8.5.299.40

January 26, 2022

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New OS support.

Recording, QM and Interaction Analytics

8.5.512.35

March 31, 2023

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New icons for Facebook and Twitter private social interactions.

Resolved issues.

Screen Recording Service

8.5.371.13

May 07, 2022

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Support for Windows Server 2019

Service Client API

100.0.004.0312

March 21, 2023

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Resolved issues and improvements.

Statistics API

9.0.000.80

March 31, 2021

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Support for Genesys Engage cloud on Azure

Voice Agent State Service

100.0.100.0027

May 02, 2023

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  • Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server.
  • Resolved issues.

Voice Call State Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

Voice Config Service

100.0.100.0014

September 20, 2022

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Resolved issue.

Voice Dial Plan Service

100.0.100.0018

September 20, 2022

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Third-party dependency updates.

Voice Front End Service

100.0.100.0010

August 25, 2022

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Third-party dependency updates.

Voice Orchestration Service

100.0.100.0075

May 02, 2023

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Resolved issue.

Voice Registrar Service

100.0.100.0021

August 25, 2022

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Third-party dependency updates.

Voice RQ Service

100.0.100.0018

May 02, 2023

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Resolved issue.

Voice SIP Cluster Service

100.0.100.0036

August 02, 2022

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  • Call monitoring subscription in SIP Server is now cleared correctly (cancellation of call monitoring is successful).
  • In the INVITE message sent to a conference destination, the user part of the From header is now updated correctly (the Tenant ID is not added to the From header).
  • Third-party dependency updates.

Voice SIP Proxy Service

100.0.100.0020

August 25, 2022

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Third-party dependency updates.

Voice Tenant Service

100.0.100.0076

September 12, 2022

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Important information about upgrading Tenant Service.

Voice Voicemail Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

Webphone

100.0.038.0000

April 19, 2023

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rtp-inactivity-timeout parameter part of the the sign-in request.

WebRTC Media Service

100.0.067.0000

March 23, 2023

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Support for Ambassador cloud design pattern on Azure.

New bandwidth-related metrics.

Other improvements and resolved issues.

Workforce Management

8.5.219.40 updated

January 09, 2023

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Resolved issues.

Workforce Management API

8.5.219.03

September 27, 2022

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Support for Genesys Multicloud CX on AWS.

Workspace API

9.0.001.06

May 25, 2023

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Improvements and resolved issues.

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