Genesys Multicloud CX Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Released On	Azure	AWS	Highlights
Digital Channels	100.0.118.0865	May 10, 2022			Resolved issues.

Service	Release	Released On	Azure	AWS	Highlights
Callback	100.0.002.2119	April 21, 2022			Feature parity.
CX Contact	100.0.029.0004	April 25, 2022			Auto-purge records Retain records in a contact list Validate selection rules and more...
Digital Channels	100.0.118.0865	May 10, 2022			Resolved issues.
Genesys Softphone	9.0.019.06	April 21, 2022			Support for VMware Horizon 8.
Genesys Softphone VDI Adapter	9.0.019.06	April 21, 2022			Support for VMware Horizon 8.
Intelligent Workload Distribution	100.0.084.0000	April 21, 2022			Improvements for stability and scalability.
IWD Data Mart	100.0.007.1933	April 26, 2022			New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Recording, QM and Interaction Analytics	8.5.512.30	April 29, 2022			Support for Microsoft Edge Chromium browser Resolved Issues
Workforce Management	8.5.219.20	April 27, 2022			Health status monitoring.

Service	Release	Released On	Azure	AWS	Highlights
Agent Desktop	9.0.000.91	March 22, 2022			The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact. Updated information for the resolved issue GAPI-32533.
Agent Setup	9.0.000.94	March 22, 2022			This release includes important improvements and fixes.
Authentication API	9.0.000.68	March 31, 2021			Support for Genesys Engage cloud on Azure
Authentication Service	100.0.006.3638	March 30, 2022			Support for Polish language.
Callback	100.0.002.2119	April 21, 2022			Feature parity.
CCE Auth	9.0.000.03	March 31, 2021			Support for Genesys Engage cloud on Azure
CX Contact	100.0.029.0004	April 25, 2022			Auto-purge records Retain records in a contact list Validate selection rules and more...
Designer	100.0.202.0006	April 15, 2022			New Universal Queue option on the Route Digital block.
Digital Channels	100.0.118.0865	May 10, 2022			Resolved issues.
Digital Channels APIs	9.0.000.88	May 13, 2021			Secure Email API update to improve reporting.
Email	100.0.082.0000	March 24, 2022			Support for deletion of Email attachments.
Genesys CX Insights	100.0.028.0000	April 13, 2022			Transfer reporting enhancements
Genesys Portal	8.5.300.09	September 29, 2021			Support for Web Content Accessibility Guidelines (WCAG).
Genesys Pulse	100.0.000.0012	March 24, 2022			Beta Program support for Genesys Multicloud CX private edition deployments on GKE. Important security improvements. Pulse Manage Agents support.
Genesys Softphone	9.0.019.06	April 21, 2022			Support for VMware Horizon 8.
Genesys Softphone VDI Adapter	9.0.019.06	April 21, 2022			Support for VMware Horizon 8.
Genesys Widgets	9.0.017.32	March 23, 2022			This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce	9.0.000.70	March 22, 2022			Support for the Salesforce Winter '22 release.
Intelligent Workload Distribution	100.0.084.0000	April 21, 2022			Improvements for stability and scalability.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021			New fields in responses for actions API requests.
IWD Data Mart	100.0.007.1933	April 26, 2022			New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Provisioning API	9.0.001.03	March 22, 2022			Updated response for GET /objects/users
Recording Cloud Backup Service	8.5.299.40	January 26, 2022			New OS support.
Recording, QM and Interaction Analytics	8.5.512.30	April 29, 2022			Support for Microsoft Edge Chromium browser Resolved Issues
Screen Recording Service	8.5.370.99	November 16, 2021			Security improvements.
Service Client API	9.0.000.90	February 28, 2022			Send custom messages.
Statistics API	9.0.000.80	March 31, 2021			Support for Genesys Engage cloud on Azure
Voice Agent State Service	100.0.100.0007	September 22, 2021			100.0.100.0007: Resolved issue.
Voice Orchestration Service	100.0.100.0043	April 01, 2022			Improvements to Voice Orchestration Service behavior when it receives events related to call redirection from SIP Server.
Voice SIP Cluster Service	100.0.100.0027	April 04, 2022			Voice SIP Cluster service introduces a configurable user data size limit for the RequestUpdateUserData and RequestAttachUserData requests. Fixed a memory leak in SIP node.
Voice SIP Proxy Service	100.0.100.0014	March 08, 2022			Support for a new voice call rebalancing feature. Voice SIP Proxy service now supports the reuse of TCP connections. Voice SIP Proxy now maintains a TCP connection when it receives an incorrect SIP message over the connection.
Voice Voicemail Service	100.0.100.0009	February 01, 2022			Support for GDPR.
WebRTC Media Service	100.0.032.0000	March 21, 2022			WebRTC Media Service now supports TLS 1.2. It no longer supports TLS 1.0.
Workforce Management	8.5.219.20	April 27, 2022			Health status monitoring.
Workforce Management API	8.5.219.01	April 04, 2022			WFM Open API support on Azure.
Workspace API	9.0.000.99	March 22, 2022			Add a new channel to the current agent session with the Workspace API.