Genesys Multicloud CX Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
CX Contact	100.0.033.0003	June 08, 2023			Resolved issues.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
CX Contact	100.0.033.0003	June 08, 2023			Resolved issues.
Designer	100.0.208.0017	May 23, 2023			A new function, isLiveStream(), is now available. Resolved issues.
Email	100.0.095.0000	May 23, 2023			Performance, observability, security, and resiliency improvements.
Genesys Softphone VDI Adapter	9.0.023.06	May 17, 2023			Resolved issues.
Intelligent Workload Distribution	100.0.095.0000	May 23, 2023			Performance, observability, security, and resiliency improvements.
Workspace API	9.0.001.06	May 25, 2023			Improvements and resolved issues.

Service	Release	Available	Genesys CX on		Highlights
		AWS	Azure
Agent Setup	100.0.001.0014	April 18, 2023			This release includes important improvements and fixes.
Agent Workspace	100.0.005.0398	April 27, 2023			Ability to configure the values for the Interaction state filter drop-down and resolved issues.
AI Connector	100.0.145.8466	May 10, 2023			Compatibility and performance improvements.
Authentication API	9.0.000.68	March 31, 2021			Support for Genesys Engage cloud on Azure
Authentication Service	100.0.012.3950	December 05, 2022			Security updates and resolved issues.
Callback	100.0.005.0101	April 27, 2023			Resolved issues.
CCE Auth	9.0.000.03	March 31, 2021			Support for Genesys Engage cloud on Azure
CX Contact	100.0.033.0003	June 08, 2023			Resolved issues.
Designer	100.0.208.0017	May 23, 2023			A new function, isLiveStream(), is now available. Resolved issues.
Digital Channels	100.0.145.8466	May 10, 2023			Security improvements as well as resolved issues related to contact subscriptions, nicknames, and image attachments.
Digital Channels APIs	9.0.000.88	May 13, 2021			Secure Email API update to improve reporting.
Email	100.0.095.0000	May 23, 2023			Performance, observability, security, and resiliency improvements.
Event Stream	100.0.003.0335	September 21, 2022			Beta release for Genesys Multicloud CX.
Genesys CX Insights	100.0.032.0000	March 15, 2023			Local Resource Loading enable for Microstrategy Export Engine. A new parameter, TOMCAT_XSSPROTECTIONENABLED, is added.
Genesys Portal	8.5.300.10	August 03, 2022			New emergency icons for various applications added. New widget added.
Genesys Pulse	100.0.000.0025	March 15, 2023			Security and stability fixes.
Genesys Softphone	9.0.023.04	March 30, 2023
Genesys Softphone VDI Adapter	9.0.023.06	May 17, 2023			Resolved issues.
Genesys Widgets	9.0.018.07	March 29, 2023			This release includes important improvements and fixes to the Callback Widget.
Gplus Adapter for Salesforce	100.0.005.0398	April 27, 2023			Third-party dependency updates to maintain security and reliability.
Intelligent Workload Distribution	100.0.095.0000	May 23, 2023			Performance, observability, security, and resiliency improvements.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021			New fields in responses for actions API requests.
IWD Data Mart	100.0.007.1933	April 26, 2022			New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Provisioning API	9.0.001.11	February 28, 2023			Resolved issues.
Recording Cloud Backup Service	8.5.299.40	January 26, 2022			New OS support.
Recording, QM and Interaction Analytics	8.5.512.35	March 31, 2023			New icons for Facebook and Twitter private social interactions. Resolved issues.
Screen Recording Service	8.5.371.13	May 07, 2022			Support for Windows Server 2019
Service Client API	100.0.004.0312	March 21, 2023			Resolved issues and improvements.
Statistics API	9.0.000.80	March 31, 2021			Support for Genesys Engage cloud on Azure
Voice Agent State Service	100.0.100.0027	May 02, 2023			Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server. Resolved issues.
Voice Call State Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
Voice Config Service	100.0.100.0014	September 20, 2022			Resolved issue.
Voice Dial Plan Service	100.0.100.0018	September 20, 2022			Third-party dependency updates.
Voice Front End Service	100.0.100.0010	August 25, 2022			Third-party dependency updates.
Voice Orchestration Service	100.0.100.0075	May 02, 2023			Resolved issue.
Voice Registrar Service	100.0.100.0021	August 25, 2022			Third-party dependency updates.
Voice RQ Service	100.0.100.0018	May 02, 2023			Resolved issue.
Voice SIP Cluster Service	100.0.100.0036	August 02, 2022			Call monitoring subscription in SIP Server is now cleared correctly (cancellation of call monitoring is successful). In the INVITE message sent to a conference destination, the user part of the From header is now updated correctly (the Tenant ID is not added to the From header). Third-party dependency updates.
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022			Third-party dependency updates.
Voice Tenant Service	100.0.100.0076	September 12, 2022			Important information about upgrading Tenant Service.
Voice Voicemail Service	100.0.100.0016	September 20, 2022			Third-party dependency updates.
Webphone	100.0.038.0000	April 19, 2023			rtp-inactivity-timeout parameter part of the the sign-in request.
WebRTC Media Service	100.0.067.0000	March 23, 2023			Support for Ambassador cloud design pattern on Azure. New bandwidth-related metrics. Other improvements and resolved issues.
Workforce Management	8.5.219.40 updated	January 09, 2023			Resolved issues.
Workforce Management API	8.5.219.03	September 27, 2022			Support for Genesys Multicloud CX on AWS.
Workspace API	9.0.001.06	May 25, 2023			Improvements and resolved issues.