Genesys Multicloud CX Release Notes
These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
Service | Release | Available | Genesys CX on | Highlights | |
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AWS | Azure | ||||
CX Contact |
100.0.033.0003 |
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Resolved issues. |
Service | Release | Available | Genesys CX on | Highlights | |
---|---|---|---|---|---|
AWS | Azure | ||||
CX Contact |
100.0.033.0003 |
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Resolved issues. | |
Designer |
100.0.208.0017 |
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|
100.0.095.0000 |
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Performance, observability, security, and resiliency improvements. | |
Genesys Softphone VDI Adapter |
9.0.023.06 |
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Resolved issues. | |
Intelligent Workload Distribution |
100.0.095.0000 |
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Performance, observability, security, and resiliency improvements. | |
Workspace API |
9.0.001.06 |
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Improvements and resolved issues. |
Service | Release | Available | Genesys CX on | Highlights | |
---|---|---|---|---|---|
AWS | Azure | ||||
Agent Setup |
100.0.001.0014 |
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This release includes important improvements and fixes. | |
Agent Workspace |
100.0.005.0398 |
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Ability to configure the values for the Interaction state filter drop-down and resolved issues. | |
AI Connector |
100.0.145.8466 |
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Compatibility and performance improvements. | |
Authentication API |
9.0.000.68 |
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Support for Genesys Engage cloud on Azure | ||
Authentication Service |
100.0.012.3950 |
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Security updates and resolved issues. | |
Callback |
100.0.005.0101 |
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Resolved issues. | |
CCE Auth |
9.0.000.03 |
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Support for Genesys Engage cloud on Azure | ||
CX Contact |
100.0.033.0003 |
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Resolved issues. | |
Designer |
100.0.208.0017 |
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Digital Channels |
100.0.145.8466 |
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Security improvements as well as resolved issues related to contact subscriptions, nicknames, and image attachments. | |
Digital Channels APIs |
9.0.000.88 |
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Secure Email API update to improve reporting. | |
|
100.0.095.0000 |
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Performance, observability, security, and resiliency improvements. | |
Event Stream |
100.0.003.0335 |
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Beta release for Genesys Multicloud CX. | ||
Genesys CX Insights |
100.0.032.0000 |
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Local Resource Loading enable for Microstrategy Export Engine. A new parameter, TOMCAT_XSSPROTECTIONENABLED, is added.
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Genesys Portal |
8.5.300.10 |
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New emergency icons for various applications added. New widget added. | |
Genesys Pulse |
100.0.000.0025 |
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Security and stability fixes. | ||
Genesys Softphone |
9.0.023.04 |
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Genesys Softphone VDI Adapter |
9.0.023.06 |
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Resolved issues. | |
Genesys Widgets |
9.0.018.07 |
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This release includes important improvements and fixes to the Callback Widget. | ||
Gplus Adapter for Salesforce |
100.0.005.0398 |
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Third-party dependency updates to maintain security and reliability. | ||
Intelligent Workload Distribution |
100.0.095.0000 |
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Performance, observability, security, and resiliency improvements. | |
Intelligent Workload Distribution API |
9.0.000.74 |
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New fields in responses for actions API requests. | |
IWD Data Mart |
100.0.007.1933 |
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New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting. | |
Provisioning API |
9.0.001.11 |
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Resolved issues. | |
Recording Cloud Backup Service |
8.5.299.40 |
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New OS support. | ||
Recording, QM and Interaction Analytics |
8.5.512.35 |
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New icons for Facebook and Twitter private social interactions. Resolved issues. | ||
Screen Recording Service |
8.5.371.13 |
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Support for Windows Server 2019 | |
Service Client API |
100.0.004.0312 |
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Resolved issues and improvements. | |
Statistics API |
9.0.000.80 |
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Support for Genesys Engage cloud on Azure | ||
Voice Agent State Service |
100.0.100.0027 |
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Voice Call State Service |
100.0.100.0016 |
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Third-party dependency updates. | ||
Voice Config Service |
100.0.100.0014 |
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Resolved issue. | ||
Voice Dial Plan Service |
100.0.100.0018 |
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Third-party dependency updates. | ||
Voice Front End Service |
100.0.100.0010 |
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Third-party dependency updates. | ||
Voice Orchestration Service |
100.0.100.0075 |
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Resolved issue. | ||
Voice Registrar Service |
100.0.100.0021 |
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Third-party dependency updates. | ||
Voice RQ Service |
100.0.100.0018 |
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Resolved issue. | ||
Voice SIP Cluster Service |
100.0.100.0036 |
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Voice SIP Proxy Service |
100.0.100.0020 |
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Third-party dependency updates. | ||
Voice Tenant Service |
100.0.100.0076 |
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Important information about upgrading Tenant Service. | ||
Voice Voicemail Service |
100.0.100.0016 |
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Third-party dependency updates. | ||
Webphone |
100.0.038.0000 |
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rtp-inactivity-timeout parameter part of the the sign-in request. | ||
WebRTC Media Service |
100.0.067.0000 |
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Support for Ambassador cloud design pattern on Azure. New bandwidth-related metrics. Other improvements and resolved issues. | |
Workforce Management |
8.5.219.40 updated |
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Resolved issues. | |
Workforce Management API |
8.5.219.03 |
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Support for Genesys Multicloud CX on AWS. | |
Workspace API |
9.0.001.06 |
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Improvements and resolved issues. |