Genesys Multicloud CX Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service Release Available Genesys CX on Highlights
AWS Azure

Designer

100.0.211.0001

December 08, 2023

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Resolved issue.

Service Release Available Genesys CX on Highlights
AWS Azure

Designer

100.0.211.0001

December 08, 2023

Azure.png

Resolved issue.

Digital Channels

100.0.153.0441

November 09, 2023

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Various UX improvements in the agent desktop.

Genesys CX Insights

100.0.034.0001

November 22, 2023

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New MicroStrategy version.

Updated VitaraCharts version.

New Node.js version.

Resolved issues.

Genesys Softphone

9.0.026.05

November 23, 2023

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This release leverages the support by Chrome and Edge (Chromium) of the new cookie attribute Partitioned which allows limited cookie sharing across domains.

Genesys Widgets

9.0.018.09

November 15, 2023

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Recording, QM and Interaction Analytics

8.5.512.38

November 10, 2023

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Transcript export and other enhancements.

WebRTC Media Service

100.0.076.0000

November 10, 2023

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  • New Partitioned cookies flag
  • Configurable Coturn metrics port
  • Support of TLS 1.3

Service Release Available Genesys CX on Highlights
AWS Azure

Agent Setup

100.0.003.0102

October 30, 2023

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Resolved issues.

Agent Workspace

100.0.009.0131

October 19, 2023

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Resolved issues.

AI Connector

100.0.149.9341

August 02, 2023

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Compatibility and performance improvements.

Authentication API

9.0.000.68

March 31, 2021

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Support for Genesys Engage cloud on Azure

Authentication Service

100.0.012.3950

December 05, 2022

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Security updates and resolved issues.

Callback

100.0.007.0029

September 18, 2023

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Important security improvements.

CCE Auth

9.0.000.03

March 31, 2021

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Support for Genesys Engage cloud on Azure

CX Contact

100.0.034.0003

October 06, 2023

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This release contains new features, improvements, and fixes.

Designer

100.0.211.0001

December 08, 2023

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Resolved issue.

Digital Channels

100.0.153.0441

November 09, 2023

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Azure.png

Various UX improvements in the agent desktop.

Digital Channels APIs

9.0.000.88

May 13, 2021

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Secure Email API update to improve reporting.

Email

100.0.097.0000

October 20, 2023

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Performance, observability, security, and resiliency improvements.

Event Stream

100.0.003.0335

September 21, 2022

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Beta release for Genesys Multicloud CX.

Genesys CX Insights

100.0.034.0001

November 22, 2023

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New MicroStrategy version.

Updated VitaraCharts version.

New Node.js version.

Resolved issues.

Genesys Portal

8.5.300.10

August 03, 2022

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New emergency icons for various applications added. New widget added.

Genesys Pulse

100.0.000.0025

March 15, 2023

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Security and stability fixes.

Genesys Softphone

9.0.026.05

November 23, 2023

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This release leverages the support by Chrome and Edge (Chromium) of the new cookie attribute Partitioned which allows limited cookie sharing across domains.

Genesys Softphone VDI Adapter

9.0.026.03

September 28, 2023

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Support on Citrix Virtual Applications and Desktops LTSR 2203.

Genesys Widgets

9.0.018.09

November 15, 2023

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Gplus Adapter for Salesforce

100.0.009.0131

October 19, 2023

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Third-party dependency updates to maintain security and reliability.

Intelligent Workload Distribution

100.0.097.0000

October 20, 2023

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Performance, observability, security, and resiliency improvements.

Intelligent Workload Distribution API

9.0.000.74

September 09, 2021

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New fields in responses for actions API requests.

IWD Data Mart

100.0.007.1933

April 26, 2022

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New metrics are added to support reporting of auto-completed work items and emails.

Support for Custom Attribute based GCXI reporting.

Provisioning API

9.0.001.11

February 28, 2023

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Resolved issues.

Recording Cloud Backup Service

8.5.299.40

January 26, 2022

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New OS support.

Recording, QM and Interaction Analytics

8.5.512.38

November 10, 2023

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Transcript export and other enhancements.

Screen Recording Service

8.5.371.13

May 07, 2022

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Support for Windows Server 2019

Service Client API

100.0.008.0096

September 14, 2023

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Resolved issues.

Statistics API

9.0.000.80

March 31, 2021

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Support for Genesys Engage cloud on Azure

Voice Agent State Service

100.0.100.0027

May 02, 2023

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  • Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server.
  • Resolved issues.

Voice Call State Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

Voice Config Service

100.0.100.0014

September 20, 2022

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Resolved issue.

Voice Dial Plan Service

100.0.100.0018

September 20, 2022

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Third-party dependency updates.

Voice Front End Service

100.0.100.0010

August 25, 2022

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Third-party dependency updates.

Voice Orchestration Service

100.0.100.0079

October 06, 2023

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Resolved issues.

Voice Registrar Service

100.0.100.0031

October 06, 2023

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Resolved issue.

Voice RQ Service

100.0.100.0018

May 02, 2023

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Resolved issue.

Voice SIP Cluster Service

100.0.100.0051

October 06, 2023

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Resolved issue.

Voice SIP Proxy Service

100.0.100.0020

August 25, 2022

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Third-party dependency updates.

Voice Tenant Service

100.0.100.0076

September 12, 2022

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Important information about upgrading Tenant Service.

Voice Voicemail Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

Webphone

100.0.038.0000

April 19, 2023

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rtp-inactivity-timeout parameter part of the the sign-in request.

WebRTC Media Service

100.0.076.0000

November 10, 2023

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  • New Partitioned cookies flag
  • Configurable Coturn metrics port
  • Support of TLS 1.3

Workforce Management

8.5.219.40 updated

January 09, 2023

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Resolved issues.

Workforce Management API

8.5.219.03

September 27, 2022

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Support for Genesys Multicloud CX on AWS.

Workspace API

9.0.001.06

May 25, 2023

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Improvements and resolved issues.

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