Genesys Multicloud CX Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service Release Available Genesys CX on Highlights
AWS Azure

Agent Workspace

100.0.003.0235

February 02, 2023

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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.

Gplus Adapter for Salesforce

100.0.003.0235

February 02, 2023

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Support for the Outbound and Messenger namespaces in the Genesys Service Client API.

Service Client API

100.0.003.0235

February 02, 2023

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Supports transfer, conference, and consultation operations depending on the media.

Voice Orchestration Service

100.0.100.0072

January 30, 2023

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Resolved issues.

Service Release Available Genesys CX on Highlights
AWS Azure

Agent Workspace

100.0.003.0235

February 02, 2023

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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.

Designer

100.0.205.0087

January 10, 2023

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Resolves an issue with Data Table columns.

Digital Channels

100.0.136.7409

January 25, 2023

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Agents can now update contact information and immediately switch channels.

Email

100.0.093.0000

January 10, 2023

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Support for additional attachment types, and improved language detection.

Genesys CX Insights

100.0.031.0000

January 19, 2023

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New MicroStrategy version and resolved issues.

Genesys Widgets

9.0.018.05

January 17, 2023

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This release includes important improvements and fixes to the WebChat Widget.

Gplus Adapter for Salesforce

100.0.003.0235

February 02, 2023

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Support for the Outbound and Messenger namespaces in the Genesys Service Client API.

Intelligent Workload Distribution

100.0.093.0000

January 10, 2023

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Performance, observability, and resiliency improvements.

Service Client API

100.0.003.0235

February 02, 2023

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Supports transfer, conference, and consultation operations depending on the media.

Voice Orchestration Service

100.0.100.0072

January 30, 2023

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Resolved issues.

Workforce Management

8.5.219.40 updated

January 09, 2023

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Resolved issues.

Service Release Available Genesys CX on Highlights
AWS Azure

Agent Setup

9.0.001.00

August 23, 2022

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Third-party dependency updates to maintain security and reliability.

Agent Workspace

100.0.003.0235

February 02, 2023

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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.

AI Connector

100.0.129.5672

October 12, 2022

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AI Connector now supports access to Google’s Custom TTS Voice models and considers Google Dialogflow CX DTMF settings.

Authentication API

9.0.000.68

March 31, 2021

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Support for Genesys Engage cloud on Azure

Authentication Service

100.0.012.3950

December 05, 2022

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Security updates and resolved issues.

Callback

100.0.003.0156

August 11, 2022

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  • The openFor API has new input and output parameters.
  • The Callback Create API has new optional parameters.
  • There is a new value, mode4, that you can use with the EstimatedWaitTime API mode parameter.
  • You can now see your customer site name or Environment beside your user name in the Callback UI.

CCE Auth

9.0.000.03

March 31, 2021

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Support for Genesys Engage cloud on Azure

CX Contact

100.0.031.0006

October 17, 2022

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This release contains new features, improvements, and fixes.

Designer

100.0.205.0087

January 10, 2023

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Resolves an issue with Data Table columns.

Digital Channels

100.0.136.7409

January 25, 2023

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Agents can now update contact information and immediately switch channels.

Digital Channels APIs

9.0.000.88

May 13, 2021

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Secure Email API update to improve reporting.

Email

100.0.093.0000

January 10, 2023

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Support for additional attachment types, and improved language detection.

Event Stream

100.0.003.0335

September 21, 2022

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Beta release for Genesys Multicloud CX.

Genesys CX Insights

100.0.031.0000

January 19, 2023

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New MicroStrategy version and resolved issues.

Genesys Portal

8.5.300.10

August 03, 2022

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New emergency icons for various applications added. New widget added.

Genesys Pulse

100.0.000.0020

November 14, 2022

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Updates to the User Permissions service add new monitoring options and improved performance.

Security enhancements.

Genesys Softphone

9.0.022.06

December 22, 2022

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Support for macOS 13 (Ventura).

Genesys Softphone VDI Adapter

9.0.022.06

December 22, 2022

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Improved handling of transport exceptions for SIP over TLS.

Genesys Widgets

9.0.018.05

January 17, 2023

AWS.png

This release includes important improvements and fixes to the WebChat Widget.

Gplus Adapter for Salesforce

100.0.003.0235

February 02, 2023

AWS.png

Support for the Outbound and Messenger namespaces in the Genesys Service Client API.

Intelligent Workload Distribution

100.0.093.0000

January 10, 2023

AWS.png
Azure.png

Performance, observability, and resiliency improvements.

Intelligent Workload Distribution API

9.0.000.74

September 09, 2021

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New fields in responses for actions API requests.

IWD Data Mart

100.0.007.1933

April 26, 2022

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New metrics are added to support reporting of auto-completed work items and emails.

Support for Custom Attribute based GCXI reporting.

Provisioning API

9.0.001.03

March 22, 2022

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Updated response for GET /objects/users

Recording Cloud Backup Service

8.5.299.40

January 26, 2022

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New OS support.

Recording, QM and Interaction Analytics

8.5.512.34

October 09, 2022

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Includes support for SMS interaction and resolved issues.

Screen Recording Service

8.5.371.13

May 07, 2022

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Support for Windows Server 2019

Service Client API

100.0.003.0235

February 02, 2023

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Supports transfer, conference, and consultation operations depending on the media.

Statistics API

9.0.000.80

March 31, 2021

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Support for Genesys Engage cloud on Azure

Voice Agent State Service

100.0.100.0017

September 20, 2022

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Third-party dependency updates.

Voice Call State Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

Voice Config Service

100.0.100.0014

September 20, 2022

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Resolved issue.

Voice Dial Plan Service

100.0.100.0018

September 20, 2022

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Third-party dependency updates.

Voice Front End Service

100.0.100.0010

August 25, 2022

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Third-party dependency updates.

Voice Orchestration Service

100.0.100.0072

January 30, 2023

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Resolved issues.

Voice Registrar Service

100.0.100.0021

August 25, 2022

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Third-party dependency updates.

Voice RQ Service

100.0.100.0011

August 25, 2022

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Third-party dependency updates.

Voice SIP Cluster Service

100.0.100.0036

August 02, 2022

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  • Call monitoring subscription in SIP Server is now cleared correctly (cancellation of call monitoring is successful).
  • In the INVITE message sent to a conference destination, the user part of the From header is now updated correctly (the Tenant ID is not added to the From header).
  • Third-party dependency updates.

Voice SIP Proxy Service

100.0.100.0020

August 25, 2022

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Third-party dependency updates.

Voice Tenant Service

100.0.100.0076

September 12, 2022

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Important information about upgrading Tenant Service.

Voice Voicemail Service

100.0.100.0016

September 20, 2022

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Third-party dependency updates.

WebRTC Media Service

100.0.050.0000

June 21, 2022

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This release includes important fixes.

Workforce Management

8.5.219.40 updated

January 09, 2023

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Resolved issues.

Workforce Management API

8.5.219.03

September 27, 2022

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Support for Genesys Multicloud CX on AWS.

Workspace API

9.0.001.01

June 28, 2022

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Support for .jpeg email attachments.

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