Genesys Engage Cloud Release Notes

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These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Latest release per service

ServiceReleased onReleased forHighlights
Agent Desktop July 22, 2021
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Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance
Agent Setup July 22, 2021
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This release contains important improvements and fixes.
Authentication API March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication Service July 09, 2021
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Support for Red Hat OpenJDK 11 and authenticated database connections.
Billing Data Service (BDS) June 30, 2021
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Early Adopter Program support for Genesys Engage cloud private edition.
Callback July 08, 2021
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Resolved issue.
CCE Auth March 31, 2021
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Support for Genesys Engage cloud on Azure
CX Contact July 21, 2021
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CX Contact 9.0.026.04
CX Contact now:
  • Correctly displays shared SMS Sender IDs and Email Domains
  • Correctly adds batch records to Contact Lists
  • Preserves the Suppression List expiration property.
Designer June 28, 2021
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Resolves an issue with the Publish operation in the previous release.
Digital Channels July 22, 2021
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Compatibility and Performance
Digital Channels APIs May 13, 2021
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Secure Email API update to improve reporting.
Email July 22, 2021
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Fixes for Genesys Engage cloud Email.
Genesys CX Insights July 01, 2021
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Genesys Portal July 23, 2021
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Support for additional level of security.
Genesys Pulse July 02, 2021
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Genesys Softphone July 15, 2021
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Improvements to how codec changes are handled during active calls.
Genesys Softphone VDI Adapter July 15, 2021
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Improvements to how codec changes are handled during active calls.
Genesys Widgets July 20, 2021
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This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce July 22, 2021
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Gplus Adapter functionality is now supported in multiple browser tabs
Intelligent Workload Distribution July 22, 2021
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Minor UI changes.
Intelligent Workload Distribution API July 09, 2021
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Update to sourceSystemDueDate field logic.
Provisioning API March 31, 2021
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Support for Genesys Engage cloud on Azure
Recording, QM and Interaction Analytics May 07, 2021
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Support for Genesys Engage cloud on Azure. For Azure hosted deployments, certain limitations may apply. For details, check with your Genesys representative.
Screen Recording Service July 07, 2021
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Compatibility and performance improvements.
Service Client API July 22, 2021
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Support for multiple browser tabs
Statistics API March 31, 2021
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Support for Genesys Engage cloud on Azure
WebRTC July 14, 2021
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Tested for Hunt Group feature in AWS.
Workspace API March 31, 2021
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Support for Genesys Engage cloud on Azure