Genesys Engage Cloud Release Notes

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These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Latest release per service

ServiceReleased onReleased forHighlights
Agent Desktop October 14, 2021
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The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
Agent Setup October 14, 2021
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This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.
Authentication API March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication Service September 09, 2021
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Support for Red Hat OpenJDK 11 and authenticated database connections. Support for arbitrary UIDs in private edition deployments on OpenShift.
Callback October 07, 2021
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New alwaysCheckCapacity parameter for the Create Callback API.
CCE Auth March 31, 2021
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Support for Genesys Engage cloud on Azure
CX Contact October 11, 2021
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CX Contact 100.0.027.0004
  • A new index for SMS/Email conversations.
  • Support for single-tenant Configuration Server.
  • Customizable Attempt Rules using custom Java Script expressions.
  • Support for non-standard Postgre SQL ports.
  • Ability to export Analytics dashboards and panels to PDF or CSV files.

Designer September 23, 2021
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9.0.122.18
  • Resolves an issue with barge-in when using DialogFlow ES bots.
Digital Channels October 18, 2021
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Digital Channels: 100.0.100.4599
The Communication and Conversation tabs now support localization.
Digital Channels APIs May 13, 2021
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Secure Email API update to improve reporting.
Email October 20, 2021
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Improved attachments support.
Genesys CX Insights October 21, 2021
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Export fixes
Genesys Portal July 23, 2021
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Support for additional level of security.
Genesys Pulse August 19, 2021
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Support for arbitrary UIDs in private edition deployments on OpenShift.
Genesys Softphone October 08, 2021
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Support for Apple M1 Silicon.
Genesys Softphone VDI Adapter October 08, 2021
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Resolved issues.
Genesys Widgets October 18, 2021
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This release includes important improvements and fixes to the WebChat Widget.
Gplus Adapter for Salesforce August 19, 2021
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Support for Genesys Digital Channels SMS chat interactions.
Intelligent Workload Distribution October 20, 2021
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Added validation for Category names.
Intelligent Workload Distribution API September 09, 2021
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New fields in responses for actions API requests.
Provisioning API March 31, 2021
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Support for Genesys Engage cloud on Azure
Recording, QM and Interaction Analytics May 07, 2021
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Support for Genesys Engage cloud on Azure. For Azure hosted deployments, certain limitations may apply. For details, check with your Genesys representative.
Screen Recording Service July 07, 2021
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Compatibility and performance improvements.
Service Client API October 14, 2021
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Service Client API provides enhanced support for outbound
Statistics API March 31, 2021
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Support for Genesys Engage cloud on Azure
Voice Agent State Service September 22, 2021
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100.0.100.0007: Resolved issue.
Voice Orchestration Service October 11, 2021
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100.0.100.0023: Resolved issues.
Voice SIP Cluster Service September 27, 2021
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100.0.100.0014: Resolved issue.
WebRTC October 20, 2021
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v100.0.015.0000
Codec configuration support for WebRTC Media Service.
Workforce Management September 23, 2021
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Resolved issues only.
Workspace API March 31, 2021
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Support for Genesys Engage cloud on Azure