Genesys Multicloud CX Release Notes
These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
Service | Release | Available | Genesys CX on | Highlights | |
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AWS | Azure | ||||
Agent Workspace |
100.0.003.0235 |
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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | ||
Gplus Adapter for Salesforce |
100.0.003.0235 |
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Support for the Outbound and Messenger namespaces in the Genesys Service Client API. | ||
Service Client API |
100.0.003.0235 |
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Supports transfer, conference, and consultation operations depending on the media. | ||
Voice Orchestration Service |
100.0.100.0072 |
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Resolved issues. |
Service | Release | Available | Genesys CX on | Highlights | |
---|---|---|---|---|---|
AWS | Azure | ||||
Agent Workspace |
100.0.003.0235 |
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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | ||
Designer |
100.0.205.0087 |
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Resolves an issue with Data Table columns. | |
Digital Channels |
100.0.136.7409 |
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Agents can now update contact information and immediately switch channels. | |
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100.0.093.0000 |
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Support for additional attachment types, and improved language detection. | |
Genesys CX Insights |
100.0.031.0000 |
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New MicroStrategy version and resolved issues. | |
Genesys Widgets |
9.0.018.05 |
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This release includes important improvements and fixes to the WebChat Widget. | ||
Gplus Adapter for Salesforce |
100.0.003.0235 |
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Support for the Outbound and Messenger namespaces in the Genesys Service Client API. | ||
Intelligent Workload Distribution |
100.0.093.0000 |
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Performance, observability, and resiliency improvements. | |
Service Client API |
100.0.003.0235 |
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Supports transfer, conference, and consultation operations depending on the media. | ||
Voice Orchestration Service |
100.0.100.0072 |
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Resolved issues. | ||
Workforce Management |
8.5.219.40 updated |
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Resolved issues. |
Service | Release | Available | Genesys CX on | Highlights | |
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AWS | Azure | ||||
Agent Setup |
9.0.001.00 |
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Third-party dependency updates to maintain security and reliability. | |
Agent Workspace |
100.0.003.0235 |
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Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | ||
AI Connector |
100.0.129.5672 |
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AI Connector now supports access to Google’s Custom TTS Voice models and considers Google Dialogflow CX DTMF settings. | ||
Authentication API |
9.0.000.68 |
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Support for Genesys Engage cloud on Azure | ||
Authentication Service |
100.0.012.3950 |
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Security updates and resolved issues. | |
Callback |
100.0.003.0156 |
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CCE Auth |
9.0.000.03 |
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Support for Genesys Engage cloud on Azure | ||
CX Contact |
100.0.031.0006 |
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This release contains new features, improvements, and fixes. | |
Designer |
100.0.205.0087 |
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Resolves an issue with Data Table columns. | |
Digital Channels |
100.0.136.7409 |
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Agents can now update contact information and immediately switch channels. | |
Digital Channels APIs |
9.0.000.88 |
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Secure Email API update to improve reporting. | |
|
100.0.093.0000 |
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Support for additional attachment types, and improved language detection. | |
Event Stream |
100.0.003.0335 |
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Beta release for Genesys Multicloud CX. | ||
Genesys CX Insights |
100.0.031.0000 |
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New MicroStrategy version and resolved issues. | |
Genesys Portal |
8.5.300.10 |
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New emergency icons for various applications added. New widget added. | |
Genesys Pulse |
100.0.000.0020 |
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Updates to the User Permissions service add new monitoring options and improved performance. Security enhancements. | ||
Genesys Softphone |
9.0.022.06 |
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Support for macOS 13 (Ventura). | |
Genesys Softphone VDI Adapter |
9.0.022.06 |
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Improved handling of transport exceptions for SIP over TLS. | |
Genesys Widgets |
9.0.018.05 |
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This release includes important improvements and fixes to the WebChat Widget. | ||
Gplus Adapter for Salesforce |
100.0.003.0235 |
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Support for the Outbound and Messenger namespaces in the Genesys Service Client API. | ||
Intelligent Workload Distribution |
100.0.093.0000 |
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Performance, observability, and resiliency improvements. | |
Intelligent Workload Distribution API |
9.0.000.74 |
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New fields in responses for actions API requests. | |
IWD Data Mart |
100.0.007.1933 |
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New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting. | |
Provisioning API |
9.0.001.03 |
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Updated response for | |
Recording Cloud Backup Service |
8.5.299.40 |
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New OS support. | ||
Recording, QM and Interaction Analytics |
8.5.512.34 |
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Includes support for SMS interaction and resolved issues. | ||
Screen Recording Service |
8.5.371.13 |
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Support for Windows Server 2019 | |
Service Client API |
100.0.003.0235 |
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Supports transfer, conference, and consultation operations depending on the media. | ||
Statistics API |
9.0.000.80 |
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Support for Genesys Engage cloud on Azure | ||
Voice Agent State Service |
100.0.100.0017 |
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Third-party dependency updates. | ||
Voice Call State Service |
100.0.100.0016 |
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Third-party dependency updates. | ||
Voice Config Service |
100.0.100.0014 |
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Resolved issue. | ||
Voice Dial Plan Service |
100.0.100.0018 |
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Third-party dependency updates. | ||
Voice Front End Service |
100.0.100.0010 |
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Third-party dependency updates. | ||
Voice Orchestration Service |
100.0.100.0072 |
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Resolved issues. | ||
Voice Registrar Service |
100.0.100.0021 |
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Third-party dependency updates. | ||
Voice RQ Service |
100.0.100.0011 |
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Third-party dependency updates. | ||
Voice SIP Cluster Service |
100.0.100.0036 |
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Voice SIP Proxy Service |
100.0.100.0020 |
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Third-party dependency updates. | ||
Voice Tenant Service |
100.0.100.0076 |
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Important information about upgrading Tenant Service. | ||
Voice Voicemail Service |
100.0.100.0016 |
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Third-party dependency updates. | ||
WebRTC Media Service |
100.0.050.0000 |
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This release includes important fixes. | |
Workforce Management |
8.5.219.40 updated |
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Resolved issues. | |
Workforce Management API |
8.5.219.03 |
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Support for Genesys Multicloud CX on AWS. | |
Workspace API |
9.0.001.01 |
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Support for .jpeg email attachments. |