Genesys Multicloud CX Release Notes
These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
| Service | Release | Available | Genesys CX on | Highlights | |
|---|---|---|---|---|---|
| AWS | Azure | ||||
|
Agent Workspace |
100.0.011.0252 |
 |
 |
Resolved issues. | |
|
Gplus Adapter for Salesforce |
100.0.011.0252 |
|
|
Third-party dependency updates to maintain security and reliability. | |
| Service | Release | Available | Genesys CX on | Highlights | |
|---|---|---|---|---|---|
| AWS | Azure | ||||
|
Agent Workspace |
100.0.011.0252 |
|
|
Resolved issues. | |
|
Genesys Softphone |
9.0.100.06 |
|
|
Support for MacOS 14 (Sonoma), TLS v1.3, and few other improvements. | |
|
Genesys Softphone VDI Adapter |
9.0.100.06 |
|
|
Support for TLS v1.3, and few other improvements. | |
|
Gplus Adapter for Salesforce |
100.0.011.0252 |
|
|
Third-party dependency updates to maintain security and reliability. | |
| Service | Release | Available | Genesys CX on | Highlights | |
|---|---|---|---|---|---|
| AWS | Azure | ||||
|
Agent Setup |
100.0.004.0158 |
|
|
Resolved issues. | |
|
Agent Workspace |
100.0.011.0252 |
|
|
Resolved issues. | |
|
AI Connector |
100.0.149.9341 |
|
|
Compatibility and performance improvements. | |
|
Authentication API |
9.0.000.68 |
|
Support for Genesys Engage cloud on Azure | ||
|
Authentication Service |
100.0.012.3950 |
|
|
Security updates and resolved issues. | |
|
Callback |
100.0.007.0029 |
|
|
Important security improvements. | |
|
CCE Auth |
9.0.000.03 |
|
Support for Genesys Engage cloud on Azure | ||
|
CX Contact |
100.0.035.0004 |
|
|
Resolved issues. | |
|
Designer |
100.0.212.0005 |
|
Resolved issue. | ||
|
Digital Channels |
100.0.157.0707 |
|
|
Enable option to automatically check if Facebook or Twitter post has been deleted before agent responds. | |
|
Digital Channels APIs |
9.0.000.88 |
|
|
Secure Email API update to improve reporting. | |
|
|
100.0.098.0000 |
|
|
Performance, observability, security, and resiliency improvements. | |
|
Event Stream |
100.0.003.0335 |
|
Beta release for Genesys Multicloud CX. | ||
|
Genesys CX Insights |
100.0.035.0000 |
|
|
Updates to MicroStrategy, VitaraCharts, and Node.js versions. | |
|
Genesys Portal |
8.5.300.10 |
|
|
New emergency icons for various applications added. New widget added. | |
|
Genesys Pulse |
100.0.000.0025 |
|
Security and stability fixes. | ||
|
Genesys Softphone |
9.0.100.06 |
|
|
Support for MacOS 14 (Sonoma), TLS v1.3, and few other improvements. | |
|
Genesys Softphone VDI Adapter |
9.0.100.06 |
|
|
Support for TLS v1.3, and few other improvements. | |
|
Genesys Widgets |
9.0.018.09 |
| |||
|
Gplus Adapter for Salesforce |
100.0.011.0252 |
|
|
Third-party dependency updates to maintain security and reliability. | |
|
Intelligent Workload Distribution |
100.0.098.0000 |
|
|
Performance, observability, security, and resiliency improvements. | |
|
Intelligent Workload Distribution API |
9.0.000.74 |
|
|
New fields in responses for actions API requests. | |
|
IWD Data Mart |
100.0.007.1933 |
|
|
New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting. | |
|
Provisioning API |
9.0.001.11 |
|
|
Resolved issues. | |
|
Recording Cloud Backup Service |
8.5.299.40 |
|
New OS support. | ||
|
Recording, QM and Interaction Analytics |
8.5.512.39 |
|
Performance improvements. | ||
|
Screen Recording Service |
8.5.371.30 |
|
|
Support for partitioned cookies. | |
|
Service Client API |
100.0.008.0096 |
|
|
Resolved issues. | |
|
Statistics API |
9.0.000.80 |
|
Support for Genesys Engage cloud on Azure | ||
|
Voice Agent State Service |
100.0.100.0027 |
|
| ||
|
Voice Call State Service |
100.0.100.0016 |
|
Third-party dependency updates. | ||
|
Voice Config Service |
100.0.100.0014 |
|
Resolved issue. | ||
|
Voice Dial Plan Service |
100.0.100.0018 |
|
Third-party dependency updates. | ||
|
Voice Front End Service |
100.0.100.0010 |
|
Third-party dependency updates. | ||
|
Voice Orchestration Service |
100.0.100.0081 |
|
Resolved issue. | ||
|
Voice Registrar Service |
100.0.100.0031 |
|
Resolved issue. | ||
|
Voice RQ Service |
100.0.100.0018 |
|
Resolved issue. | ||
|
Voice SIP Cluster Service |
100.0.100.0052 |
|
Resolved issue. | ||
|
Voice SIP Proxy Service |
100.0.100.0020 |
|
Third-party dependency updates. | ||
|
Voice Tenant Service |
100.0.100.0076 |
|
Important information about upgrading Tenant Service. | ||
|
Voice Voicemail Service |
100.0.100.0030 |
|
Resolved issue. | ||
|
Webphone |
100.0.038.0000 |
|
rtp-inactivity-timeout parameter part of the the sign-in request. | ||
|
WebRTC Media Service |
100.0.076.0000 |
|
|
| |
|
Workforce Management |
8.5.219.40 updated |
|
|
Resolved issues. | |
|
Workforce Management API |
8.5.219.03 |
|
|
Support for Genesys Multicloud CX on AWS. | |
|
Workspace API |
9.0.001.06 |
|
|
Improvements and resolved issues. | |