Real-Time Reporting (Genesys Pulse) Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Related documentation:


Released onReleased forHighlights
August 19, 2021
PrivateEdition.png
Arbitrary UID support.
July 30, 2021
AWS.png
SSO support
July 02, 2021
AWS.png
June 18, 2021
Azure.png PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

August 19, 2021 PrivateEdition.png

PrivateEdition.png Private edition: 100.0.000.0005 available August 24, 2021

    What's New

    • Pulse now supports deployment with arbitrary UIDs in OpenShift. Container file ownership is now set to genesys:root (user=500 and group=0).
      (WBRT-15873)

      Resolved Issues

      • Widgets now appear in the expected order and size on wallboards.  Previously in some scenarios, such as when users switched between tabs, widgets sometimes unexpectedly changed order and size. (WBRT-15818)
      • Pulse configuration setting are now preserved when users log in to Pulse in more than one browser tab or session using the same credentials.  Previously in such scenarios, dashboard configuration settings were sometimes overwritten by older values. (WBRT-15792)

        July 30, 2021 AWS.png

          Resolved Issues

          • SSO login is now enabled for tenants who have Private MPLS provisioned for Genesys Pulse. (WBRT-15017)

            July 02, 2021 AWS.png

              Resolved Issues

              • Pulse now properly handles problems with database connections, and resumes working properly once database issues are resolved. Previously, Pulse sometimes failed to restore the database connection once issues were resolved. (WBRT-15391)
              • Users can now move Dashboard, Wallboard, and Widget Template objects between folders in Configuration Server when the [pulse]\folder_based_access option is enabled. Previously, users could move an object to another folder only if they first moved the object  to the Genesys Pulse folder. (WBRT-15352)
              • The Grid Widget now restores its size after the browser window size is restored. (WBRT-15075)

                June 18, 2021 Azure.png PrivateEdition.png

                PrivateEdition.png Private edition: 9.0.100.10 available June 30, 2021

                  Resolved Issues

                  • Campaign, Calling List, and Campaign Calling List objects are now correctly displayed on the widget. Previously, these objects were not displayed if users had a widget with Campaign Calling Lists selected By Group. (WBRT-15590, WBRT-14815)
                  • Genesys Pulse now properly shows historical (24 hours) data on charts. (WBRT-15588, WBRT-15433)
                  • Now it is possible to export Dashboards, Wallboards, and Templates saved to Configuration Server. (WBRT-15228)

                    Dependencies

                    • With Stat Server release 8.5.112.22, Campaign statistics are visible in Genesys Pulse. (WBRT-15175, SS-9381, VOICEMCS-1515)

                      Known Issues

                      • Dashboards, Wallboards, and Templates saved to CfgUnit/Scripts or Site/Scripts folders are exported incorrectly. (WBRT-15397)
                      • Widget and Tab limits, specified for Access Groups, are not supported. (WBRT-15356)
                      • Objects might not appear on a Widget immediately. It might take up to 15 minutes for new configuration objects to appear or you might see the No Objects message. (WBRT-15138, WBRT-14813)
                      • The Widget Management interface does not show the actual status of a user. (WBRT-14967)

                        For private edition

                        • Starting with this release, Genesys Pulse is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (WBRT-15299)
                          More info: Genesys Pulse Private Edition Guide

                          March 31, 2021 AWS.png Azure.png

                            What's New

                            • Starting with this release, Genesys Pulse is available in Genesys Engage cloud on Azure. (WBRT-13461)
                            • The Select All checkbox is added to the Statistics tab on the widget create/edit dialog. (WBRT-12759)
                            • A new widget is now located in an empty space on the right side of a dashboard. Previously, new widgets were placed in the top left position, causing a reorder of already existing widgets (WBRT-3700)

                              Resolved Issues

                              • Widgets' locations no longer change after switching between tabs or after refreshing the page. Previously, in those scenarios, widgets' locations on the tab were rearranged. (WBRT-14173)
                              • Usernames are no longer used in URL of some requests. Previously, usernames were used in API requests from Genesys Pulse User Interface, disclosing potentially sensitive information. (WBRT-12371)

                                Known Issues

                                • Azure only. Widget and Tab limits, specified for Access Groups, are not supported. (WBRT-15356)
                                • Azure only. The export of Dashboards, Wallboards, and Templates, saved to Configuration Server, does not work. (WBRT-15228)
                                • Azure only. Objects might not appear on a Widget immediately. It might take up to 15 minutes for new configuration objects to appear or you might see the No Objects message. (WBRT-15138, WBRT-14813)
                                • Azure only. The Widget Management interface does not show the actual status of a user. (WBRT-14967)



                                  Prior Releases

                                  For information about prior releases of Genesys Pulse, see Real-Time Reporting (v9).