Voice SIP Proxy Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
First availabilityReleased forHighlightsRelease number
March 08, 2022
Azure.png PrivateEdition.png
  • Support for a new voice call rebalancing feature.
  • Voice SIP Proxy service now supports the reuse of TCP connections.
  • Voice SIP Proxy now maintains a TCP connection when it receives an incorrect SIP message over the connection.
100.0.100.0014
November 12, 2021
Azure.png PrivateEdition.png
100.0.100.0010: Resolved issue. 100.0.100.0010
September 15, 2021
PrivateEdition.png
100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.09

March 08, 2022 Azure.png PrivateEdition.png

What's New

  • Voice SIP Cluster service now supports a voice call rebalancing feature that allows the transition of voice calls from a SIP Cluster service instance, undergoing graceful termination, to a successor service instance. This type of voice call transition enhances call handling continuation during a rolling upgrade or service scale-down. Voice SIP Proxy service both supports and facilitates the voice call rebalancing feature. (VOICEMCS-3638)

Resolved Issues

  • Voice SIP Proxy no longer closes a TCP connection when it receives an incorrect SIP message over it. Instead, SIP Proxy now rejects the message with a 400 Bad request response and keeps the connection intact. (VOICEMCS-3855)
  • Voice SIP Proxy service now supports SIP devices reusing the same TCP connection for all communications with SIP Proxy. (VOICEMCS-3813)

November 12, 2021 Azure.png PrivateEdition.png

Resolved Issues

  • Voice SIP Proxy Service now includes an X-Genesys-Partition-Id header containing the tenant callcenterid (CCID) in the outgoing initial INVITE message. (VOICEMCS-3063)

September 15, 2021 PrivateEdition.png

For private edition

  • Voice SIP Proxy Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice SIP Proxy Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice SIP Proxy Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice SIP Proxy Service so that you use arbitrary UIDs.
    (VOICEMCS-2614)
    More info: Configure Voice Microservices
  • As of October 29, 2021, Voice SIP Proxy Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

June 30, 2021 PrivateEdition.png

For private edition

  • Starting with this release, Voice SIP Proxy Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide