CX Contact Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Released onReleased forHighlights
July 21, 2021
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CX Contact 9.0.026.04
CX Contact now:
  • Correctly displays shared SMS Sender IDs and Email Domains
  • Correctly adds batch records to Contact Lists
  • Preserves the Suppression List expiration property.
June 30, 2021
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CX Contact 9.0.026.03

Create Consent Lists containing information about customers who have explicitly consented to receive outbound calls, emails, or SMS messages.

Optionally use Sender ID-level suppression for SMS and Email channels.

External Pre-Dial Validation, enabling the addition of a custom pre-dial validation step (a type of Compliance Rule) together with or in place of standard CX Contact pre-dial validation.
May 05, 2021
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CX Contact 9.0.025.05
Corrections to the partitioning functionality.
May 03, 2021
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CX Contact 9.0.025.04

Support for partitions.

Support for preprocessing before list import.
March 31, 2021
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Support for Genesys Engage cloud on Azure

July 21, 2021 AWS.png Azure.png

    Resolved Issues

    • CX Contact now considers SMS Sender IDs and Email Domains as shared and displays them in the UI for active partitions. Previously, CX Contact did not consider SMS Sender IDs and Email Domains as shared in partitioned environments (not explicitly assigned to any partition) and they were not displayed in the UI, even if an active partition was selected. (CLOUDCON-13572)
    • The CX Contact UI displays an error message when input files are found to have unsupported encoding during the upload process. Now, if the input file does not have UTF-8 encoding, CX Contact completes the imported job with status FAILED and displays the following error message: Unsupported input file encoding. (CLOUDCON-13553)
    • When an API request is sent to cx-contact/v3/contact-lists/114/contacts-batch end-point to add a batch of records to a Contact List, CX Contact's internal object lock is now set correctly and no errors occur. Previously in this scenario, Error code 500 sometimes occurred, due to the internal lock expiring prematurely. (CLOUDCON-13533)
    • CX Contact now preserves and correctly sets the Suppression List expiration property when new suppression entries are uploaded into the Suppression List during automation. Previously in this scenario, CX Contact did not preserve the Suppression List expiration property and it was incorrectly set to Today. (CLOUDCON-13494)

      June 30, 2021 AWS.png Azure.png

        What's New

        • CX Contact users can now create Consent Lists containing contact information about customers who have consented to receive outbound calls, emails, or SMS messages. The key features of Consent Lists are as follows:
          • Consent contacts by device–Specify one or many devices for a contact.
          • Consent contacts by Client ID–Specify a Client ID for a contact.
          • Use a single consent list for multiple Campaign Groups. (CLOUDCON-12947)
            More info: CX Contact Help
        • CX Contact now provides optional Sender ID-level suppression for SMS and Email channels, which is a more granular level of suppression than global (Tenant-level) suppression. (CLOUDCON-12556)
          More info: CX Contact Help
        • CX Contact now provides External Pre-Dial Validation, which enables you to add custom pre-dial validation step (a type of Compliance Rule) before, after, instead or along with standard CX Contact pre-dial validation. (CLOUDCON-6081)
          More info: CX Contact Help
        • Contact List fields Other19 and Other20 are now extended to support a maximum of 4096 characters. (CLOUDCON-12975)
        • A new getDeviceAPI request enables users to obtain compliance data (such as time zone, country code, area code, landline/mobile, DNC, etc.) for any given device phone number. (CLOUDCON-9614)
        • A new panel in the Outbound Analytics > Device Import Details dashboard shows geographical distribution of the imported devices on the area map. (CLOUDCON-12682)
        • CX Contact users can now change the Campaign Group's status to Enabled or Disabled on the Advanced tab in the Campaign Group dialog. (CLOUDCON-13343)
        • CX Contact API now enables retrieval of information from the Outbound Analytics indexes using the /historydata family of end-points. (CLOUDCON-13130)
        • CX Contact now supports PostgreSQL v13 (CLOUDCON-13085)
          More info: Supported Operating Systems Reference Guide
        • CX Contact now supports Microsoft Edge Chromium browser, 2020 release. (CLOUDCON-12476)
          More info: Supported Operating Environment Reference Guide

          Resolved Issues

          • Importing Contact Lists using Selection Rules with splitting (Split by Field) now works correctly, regardless of the Output Name Format being used. Previously, imports of this type worked correctly only if the %v format specification was used in the Output Name Format. (CLOUDCON-13408)
          • UI Modification: CX Contact now displays disabled Campaign Groups in red, with a specific icon and disallows operations over those Campaign Groups. (CLOUDCON-13342)
          • When importing Contact Lists, List Builder can now correctly detect the Contact time zone, based on the Contact zip code and country code. (CLOUDCON-13328)
          • API Modification: When Contact Lists are associated with labels that define the Other21 and above fields, CX Contact now correctly returns details for these user fields when executing the API request: GET /contact-lists/ {id} /contacts. Previously in this scenario, CX Contact incorrectly returned the details for only the Other20 and below fields, regardless of the label associated with Contact List. (CLOUDCON-13115)
          • Delivery options for Silence and Fax call results now display (if present) in CX Contact UI dialogs for Campaign Groups, Campaign Templates, and Dialing Profiles. (CLOUDCON-13088)
          • CX Contact users can now delete treatments for Fax and Silence call results after set up. (CLOUDCON-13087)

            May 05, 2021 AWS.png Azure.png

              What's New

              • When Partitioning is enabled, Outbound Analytics dashboards now display data only for the active partition. (CLOUDCON-12565)

                Resolved Issues

                • In environments for which Partitioning is enabled, the Campaign UI now displays one Campaign Group after the user changes the active partition. Previously, the Campaign UI may have displayed several Campaign Groups instead of one. (CLOUDCON-13071)
                • Campaign Groups for EMail and SMS media types are now created with the correct Destination DN, obtained from the Session Profile. Previously, such Campaign Groups for EMail and SMS media types, may have been created with no Destination DN. (CLOUDCON-13032)
                • CX Contact sometimes failed to preload contacts that were added via API requests due to a violation of the primary key in auxiliary pre-loading table. As a result, Outbound Contact Server was unable to retrieve or process contacts until the affected Campaign Group was stopped, unloaded, and restarted. This issue is now resolved. (CLOUDCON-13012)

                  May 03, 2021 AWS.png Azure.png

                    What's New

                    • The new partitioning functionality allows the split of outbound objects in a tenant to logical sections (partitions). Different departments can now store objects under different partitions, so that administrators can only operate with objects (for example, campaigns and contact lists) belonging to their department. See Partitions for details.   (CLOUDCON-3754)
                    • CX Contact now supports optional preprocessing of the input file before the List import is executed.   (CLOUDCON-12140)
                    • API Modification: CX Contact now expects the where query parameter in the GET /contacts API request to be encoded with a Base64 format. (CLOUDCON-12473)
                    • In the Outbound Schedules dialog, CX Contact UI now supports a condition based on the statistical value in the sequential and instant Schedule commands. (CLOUDCON-12211)
                    • UI Modification: Campaign Dashboard statistics now account for cases when a Filtering Rule with a Selection Rule that has a WHERE statement is applied to a Campaign Group or to individual Contact List. (CLOUDCON-11411)
                    • In the List Automation Jobs output file, the name generation for patterns of type <fixed name>_MMDDYYYY is now processed correctly. (CLOUDCON-12251)
                    • In the Outbound Analytics dialog dropdown controls for customizable panels now only include relevant value types. (CLOUDCON-12503)
                    • Negative values are now supported for the Selection rules expressions. (CLOUDCON-12617)
                    • Small exported *.csv files are now handled correctly for List Automation Jobs of type Export Analytics.   (CLOUDCON-12642)
                    • Call Result Records dashboard in Outbound Analytics now contains the new Boolean field isFinal. (CLOUDCON-12785)

                      Resolved Issues

                      • Contact list artifacts and import history are now limited to 100 entries. Previously, contact list artifacts and import history were not limited. (CLOUDCON-12810)
                      • When the Contact History dashboard is exported to a .csv file, data in the duration columns now appear in minutes. Previously, the data in the durations columns appeared in milliseconds. (CLOUDCON-12420)
                      • Suppression list artifacts and import history are now limited to 100 entries. Previously, suppression list artifacts and import history were not limited. (CLOUDCON-12816)
                      • The Contact List upload preview is now correctly displayed in the List Import dialog for CSV files. (CLOUDCON-12751)
                      • CX Contact statistics now considers records that have been filtered during pre-dial validation as "Retrying or Failed". Previously, these records were considered as "Delivered". (CLOUDCON-12906)
                      • An exported CSV file is now properly PGP encrypted. Previously, Outbound Analytics data exported to CSV by the List Automation Job, may not have been PGP encrypted, even if encryption for securing analytical output data was turned On in Settings/Security. (CLOUDCON-12910)

                        March 31, 2021 AWS.png Azure.png

                          What's New

                          • Starting with this release, CX Contact is available in Genesys Engage cloud on Azure. (CLOUDCON-9446)



                            Prior Releases

                            For information about prior releases of CX Contact, see CX Contact.