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intelligent Workload Distribution

iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location.
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  • Current

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Get Started

How Cloud iWD works

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Release Notes

Cloud intelligent Workload Distribution release notes

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Provisioning & configuring iWD

  • High-level overview of iWD Setup
  • Test iWD provisioning
  • Roles and privileges for iWD Manager users
  • View Summary
  • View, edit and create Categories and Rules
  • View, edit and create Prioritization schemas
  • View, edit and create Endpoints

Working with workitems in iWD Manager

  • Search, display, manage and update workitems
  • Monitor workitems

Retrieved from "https://all.docs.genesys.com/PEC-IWD (2020-08-08 06:40:50)"
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