Roles and privileges for iWD Manager users

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Understand, assign and edit the access privileges of the different iWD Manager users (roles). Genesys Professional Services configure roles and privileges initially, using the default values described in this page.

Related pages:


Privilege name Roles
iWD Business User iWD Supervisor iWD User Notes
Workitems (Workitems tab in iWD Manager)
iWD.Workitems.canView X X X Requires iWD.Workitems.Search.canExecute privilege.
iWD.Workitems.canRead X X X
iWD.Workitems.canDelete X X
iWD.Workitems.canUpdate X X
iWD.Workitems.canCreate X
iWD.Workitems.BulkActions.canExecute X
iWD.Workitems.Search.canExecute X X X
iWD.Workitems.Export.canExecute X X
iWD.Workitems.Hold.canExecute X X
iWD.Workitems.Cancel.canExecute X X
iWD.Workitems.Resume.canExecute X X
iWD.Workitems.Restart.canExecute X X
Dashboard (Summary tab)
iWD.Dashboard.canView X X X Requires iWD.Workitems.Search.canExecute privilege.
Settings (Settings tab)
iWD.Settings.canView X X X
Settings/Categories
iWD.Categories.canView X X X Requires iWD.Categories.canRead privilege.
iWD.Categories.canRead X X X
iWD.Categories.canUpdate X
Settings/Prioritization
iWD.Prioritization.canView X X X Requires iWD.Prioritization.canRead privilege.
iWD.Prioritization.canRead X X X
iWD.Prioritization.canUpdate X
Settings/Endpoints
iWD.Endpoints.canView X X X Requires iWD.Endpoints.canRead privilege.
iWD.Endpoints.canRead X X X
iWD.Endpoints.canUpdate X