From Genesys Documentation
Use Workload Manager
Learn the layout and controls of Workload Manager's universal work item queue on the Universal Queue tab.
Related documentation:
Universal Queue display
Important
You can only view and/or use features and functions in Workload Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.Comments or questions about this documentation? Contact us for support!