Use iWD Manager
From Genesys Documentation
This topic is part of the manual intelligent Workload Distribution Administrator's Guide for version Current of intelligent Workload Distribution.
Shows iWD Manager's global workitem list on the Workitems tab.
Global workitem list display
ImportantYou can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.