Genesys CX Insights Multicloud Projects Reference Guide

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

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• Genesys Customer Experience Insights Release Notes

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Article	Description
Article	Description
About Genesys CX Insights Projects	Learn about Genesys CX Insights projects.
Agent Attributes	Attributes that you can use to build agent-focused reports.
Agent folder	Objects that you can use to organize and filter agent-related data.
Agent Metrics	Metrics that you can use to build agent-focused reports.
Billing Data Attributes	Attributes that you can use to build billing-related reports.
Billing Data folder	Objects that you can use to organize and filter data customer usage data related to billing.
Billing Data Metrics	Metrics that you can use to build billing-related reports.
Business Attribute Attributes	Attributes that you can use to build reports based on business attributes.
Business Attribute folder	Objects that you can use to organize and filter Genesys Info Mart data related to business attributes.
Business Attribute Metrics	Metrics that you can use to build reports based on business attributes.
Callback Attributes	Attributes that you can use to build callback-related reports.
Callback folder	Objects that you can use to organize and filter data related to callbacks.
Callback Metrics	Metrics that you can use to build callback-related reports.
Chat Attributes	Attributes that you can use to build chat-related reports.
Chat folder	Objects that you can use to organize and filter chat-related data from Genesys Info Mart.
Chat Metrics	Metrics that you can use to build chat-related reports.
Co-browse Attributes	Attributes that you can use to build co-browse-related reports.
Co-browse folder	Objects that you can use to organize and filter data related to agent handling of contact center interactions involving Co-browse sessions.
Co-browse Metrics	Metrics that you can use to build co-browse-related reports.
Designer Attributes	Attributes that you can use to build IVR-related reports.
Designer folder	Objects that you can use to organize and filter information about Interactive-Voice-Response (IVR) usage in your contact center.
Designer Metrics	Metrics that you can use to build IVR-related reports.
Detail Attributes	Attributes that you can use to build detail reports.
Detail folder	Objects that you can use to organize and filter detail information from Genesys Info Mart.
Detail Metrics	Metrics that you can use to build detail reports.
Genesys CX Insights for IWD project	This project enables you to build historical reports from Intelligent Workload Distribution (IWD) data.
Genesys CX Insights Project	This project enables you to build historical reports from Genesys Info Mart data.
iWD Attributes	Attributes that you can use to build reports based on IWD data.
iWD folder	Build agent-related reports based on data from Intelligent Workload Distribution (IWD).
IWD Metrics	Metrics that you can use to build reports based on IWD data.
More resources	Links to additional resources related to GCXI.
Outbound Contact Attributes	Attributes that you can use to build outbound-related reports.
Outbound Contact folder	Objects that you can use to organize and filter data describing agent handling of contact center interactions involving Outbound campaigns.
Outbound Contact Metrics	Metrics that you can use to build outbound-related reports.
Predictive Routing Attributes	Attributes that you can use to build Predictive Routing-related reports.
Predictive Routing folder	Objects that you can use to organize and filter data describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center.
Queue Attributes	Attributes that you can use to build queue-related reports.
Queue folder	Objects that you can use to organize and filter Info Mart data based on queue-related information.
Queue Metrics	Metrics that you can use to build queue-related reports.
Service Objects Attributes	Attributes that you can use to build reports for a variety of purposes.
Service Objects folder	Objects that you can use to organize and filter Info Mart data based on a range of time.
Service Objects Metrics	Metrics that you can use to build reports for a variety of purposes.
Time Attributes	Attributes that you can use to organize data by time in reports.
Time folder	Objects that you can use to organize and filter Info Mart data based on a range of time.
User Data Call Survey Attributes	Attributes that you can use to build call survey-related reports.
User Data Call Survey folder	Objects that you can use to organize and filter Info Mart data related to call surveys.
User Data Example Attributes	Attributes that enable the measurement of Info Mart data based on custom userdata attributes.
User Data Example folder	Objects that enable the measurement of Info Mart data based on custom userdata attributes.