Genesys CX Insights Multicloud Projects Reference Guide

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This manual is for version Current of Reporting.


Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
About Genesys CX Insights Projects Learn about Genesys CX Insights projects.
Agent Attributes Attributes that you can use to build agent-focused reports.
Agent folder Objects that you can use to organize and filter data agent-related data.
Agent Metrics Metrics that you can use to build agent-focused reports.
Billing Data Attributes Attributes that you can use to build billing-related reports.
Billing Data folder Objects that you can use to organize and filter data customer usage data related to billing.
Billing Data Metrics Metrics that you can use to build billing-related reports.
Business Attribute Attributes Attributes that you can use to build reports based on business attributes.
Business Attribute folder Objects that you can use to organize and filter Genesys Info Mart data related to business attributes.
Business Attribute Metrics Metrics that you can use to build reports based on business attributes.
Callback Attributes Attributes that you can use to build callback-related reports.
Callback folder Objects that you can use to organize and filter data related to callbacks.
Callback Metrics Metrics that you can use to build callback-related reports.
Chat Attributes Attributes that you can use to build chat-related reports.
Chat folder Objects that you can use to organize and filter chat-related data from Genesys Info Mart.
Chat Metrics Metrics that you can use to build chat-related reports.
Co-browse Attributes Attributes that you can use to build co-browse-related reports.
Co-browse folder Objects that you can use to organize and filter data related to agent handling of contact center interactions involving Co-browse sessions.
Co-browse Metrics Metrics that you can use to build co-browse-related reports.
Designer Attributes Attributes that you can use to build IVR-related reports.
Designer folder Objects that you can use to organize and filter information about Interactive-Voice-Response (IVR) usage in your contact center.
Designer Metrics Metrics that you can use to build IVR-related reports.
Detail Attributes Attributes that you can use to build detail reports.
Detail folder Objects that you can use to organize and filter detail information from Genesys Info Mart.
Detail Metrics Metrics that you can use to build detail reports.
Genesys CX Insights for IWD project This project enables you to build historical reports from Intelligent Workload Distribution (IWD) data.
Genesys CX Insights Project This project enables you to build historical reports from Genesys Info Mart data.
iWD Attributes Attributes that you can use to build reports based on IWD data.
iWD folder Build agent-related reports based on data from Intelligent Workload Distribution (IWD).
IWD Metrics Metrics that you can use to build reports based on IWD data.
More resources Links to additional resources related to GCXI.
Outbound Contact Attributes Attributes that you can use to build outbound-related reports.
Outbound Contact folder Objects that you can use to organize and filter data describing agent handling of contact center interactions involving Outbound campaigns.
Outbound Contact Metrics Metrics that you can use to build outbound-related reports.
Predictive Routing Attributes Attributes that you can use to build Predictive Routing-related reports.
Predictive Routing folder Objects that you can use to organize and filter data describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center.
Queue Attributes Attributes that you can use to build queue-related reports.
Queue folder Objects that you can use to organize and filter Info Mart data based on queue-related information.
Queue Metrics Metrics that you can use to build queue-related reports.
Service Objects Attributes Attributes that you can use to build reports for a variety of purposes.
Service Objects folder Objects that you can use to organize and filter Info Mart data based on a range of time.
Service Objects Metrics Metrics that you can use to build reports for a variety of purposes.
Time Attributes Attributes that you can use to organize data by time in reports.
Time folder Objects that you can use to organize and filter Info Mart data based on a range of time.
User Data Call Survey Attributes Attributes that you can use to build call survey-related reports.
User Data Call Survey folder Objects that you can use to organize and filter Info Mart data related to call surveys.
User Data Example Attributes Attributes that enable the measurement of Info Mart data based on custom userdata attributes.
User Data Example folder Objects that enable the measurement of Info Mart data based on custom userdata attributes.

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