Business Attribute folder
Contents
Objects that you can use to organize and filter Genesys Info Mart data related to business attributes.
Business Attribute folder and subfolders
The Business Attribute folder contains numerous objects that you can use to build reports.
The Business Attribute folder is organized into a series of subfolders, to make it easier to find the objects you need. Many folders contain a Custom folder, which is not described in this document; custom folders are provided to store any custom objects.
This folder contains the following root folder and subfolders.
Folder: Business Attribute
Introduced: 9.0.007.03
Description: The root folder for Business Attribute objects. Objects in this folder (and subfolders) enable the organization, measurement, and filtering of Info Mart data based on business attributes. Refer to the descriptions of subfolders for more information. |
Metrics:
|
Attributes: |
Folder: Business Attribute > BA Call Survey
Introduced: 9.0.013
Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes |
Metrics:
|
Attributes: |
Folder: Business Attribute > BA Consults
Introduced: 9.0.007.03
Folder: Business Attribute > BA Customer
Introduced: 9.0.007.03
Folder: Business Attribute > BA Predictive Routing
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with Predictive Routing interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center. |
Metrics: |
Attributes: |
Folder: Business Attribute > BA User Data Example
Introduced: 9.0.011
Description: Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. |
Metrics:
|
Attributes: |
Reports built primarily from the objects in the Business Attribute folder and subfolders
For more information about reports that use these metrics, see the guide Historical Reporting with Genesys CX Insights.