Business Attribute folder

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.

Objects that you can use to organize and filter Genesys Info Mart data related to business attributes.

Business Attribute folder and subfolders

Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The Business Attribute folder contains numerous objects that you can use to build reports.

The Business Attribute folder is organized into a series of subfolders, to make it easier to find the objects you need. Many folders contain a Custom folder, which is not described in this document; custom folders are provided to store any custom objects.

Important
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

This folder contains the following root folder and subfolders.


Folder: Business Attribute

Introduced: 9.0.007.03

Description: The root folder for Business Attribute objects. Objects in this folder (and subfolders) enable the organization, measurement, and filtering of Info Mart data based on business attributes. Refer to the descriptions of subfolders for more information.
Metrics:
  • There are no metrics in this folder
Attributes:

Folder: Business Attribute > BA Call Survey

Introduced: 9.0.013

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes
Metrics:
  • There are no metrics in this folder
Attributes:

Folder: Business Attribute > BA Consults

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the business attributes that are associated with consult interactions. Counts and duration metricsare attributed to the reporting interval in which consult interactions began within the contact center.
Metrics:
Attributes:
  • There are no attributes in this folder.

Folder: Business Attribute > BA Customer

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with customer interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center.
Metrics:

More...

Attributes:
  • There are no attributes in this folder.

Folder: Business Attribute > BA Predictive Routing

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with Predictive Routing interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center.
Metrics:
Attributes:

Folder: Business Attribute > BA User Data Example

Introduced: 9.0.011

Description: Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions.
Metrics:
  • There are no metrics in this folder
Attributes:

Reports built primarily from the objects in the Business Attribute folder and subfolders


For more information about reports that use these metrics, see the guide Historical Reporting with Genesys CX Insights.