Objects that you can use to organize and filter chat-related data from Genesys Info Mart.
Chat folder and subfolders
The Chat folder contains numerous objects that you can use to build chat-related reports. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
This folder contains the following root folder and subfolders.
Folder: Chat > Agent
Folder: Chat > Async
|Description: Objects in this folder enable the organization and measurement of data describing advanced chat sessions.|
Folder: Chat > Thread
|Description: Objects in this folder enable the organization and measurement of data describing chat threads.|
Reports built primarily from the objects in the Chat folder and subfolders
For more information about Chat reports, see the guide Historical Reporting with Genesys CX Insights.