Detail folder

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.

Objects that you can use to organize and filter detail information from Genesys Info Mart.

Detail folder and subfolders

Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The Detail folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

Important
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

This folder contains the following root folder and subfolders.


Folder: Detail

Introduced: 9.0.007.03

Description: The root folder for low-level interaction and agent details. Refer to the descriptions of the subfolders for more information.
Metrics:
  • There are no metrics in this folder
Attributes:
  • There are no attributes in this folder.

Folder: Detail > Handling Attempt

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of interactions that are stored mostly in the INTERACTION_RESOURCE_FACT Info Mart table.
Metrics:
Attributes:

Folder: Detail > Handling Attempt > Handling Predictive Routing

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of Predictive Routing interactions.
Metrics:
Attributes:

Folder: Detail > Handling Attempt > Handling User Data Example

Introduced: 9.0.011

Description: Objects in this folder enable the measurement of Info Mart data based on custom userdata attributes.
Metrics:
  • There are no metrics in this folder
Attributes:

Folder: Detail > Transfer

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization, measurement, and filtering of transferred interactions.
Metrics:
Attributes:

Folder: Detail > Transfer > Source User Data Example

Introduced: 9.0.011

Description: Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the source of the transfer.
Metrics:
  • There are no metrics in this folder
Attributes:

Folder: Detail > Transfer > Target User Data Example

Introduced: 9.0.011

Description: Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the target of the transfer.
Metrics:
  • There are no metrics in this folder
Attributes:

Reports built primarily from the objects in the Detail folder and subfolders


For more information about Detail reports, see the guide Historical Reporting with Genesys CX Insights.

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