Agent Group Membership Details Report

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Examine the distribution of agents among agent groups.

Related documentation:

• How Reporting works
• Get started with Genesys CX Insights
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Understanding the Agent Group Membership Details Report

Use the (Details folders) Agent Group Membership Details Report to understand how agents are distributed among agent groups, and learn when each agent entered and exited each group.

You can specify the Date, Agent Group, and Agent.

To get a better idea of what this report looks like, view sample output from the report:
HRCXIAgentGroupMembershipDetails.pdf

The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:

Prompts for the Agent Group Membership Details Report

Prompt	Description
Pre-set Day Filter	Choose a day from the list of preset options. This prompt overrides the Report Date value.
Report Date	Choose the date for which to collect data into the report.
Agent Group	Select one or more Agent Groups from which to gather data into the report.
Agent	Select one or more Agents from which to gather data into the report.

Attributes used in the Agent Group Membership Details Report

Attribute	Description
Agent Group	This attribute enables data to be organized by Agent Group.
Agent Name	This attribute enables data to be organized by Agent Name.

Metrics used in the Agent Group Membership Details Report

Metric	Description
Group Membership \ Date Added	The date and time when the agent joined the group.
Group Membership \ Date Removed	The date and time when the agent left the group.