Should you use the information on this page?
The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.
How it works
Learn about the different kinds of reporting in Genesys Multicloud CX.
Find out about changes in each release.
Learn about administration tools you can use.
Reporting in Genesys Multicloud CX
View detailed information about each type of reporting:
Genesys Info Mart is the component behind the historical reports in your cloud deployment.
Find detailed information about how to deploy this service in your environment.