Genesys Info Mart Private Edition Guide

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This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Info Mart is the backend service behind historical reporting in the Genesys Multicloud CX private edition offering.


Learn more about Genesys Info Mart, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Find out how to configure and deploy the services in the Genesys Info Mart service group:

  • GIM Stream Processor (GSP)
  • GIM Config Adapter (GCA)
  • GIM and the Info Mart database


Learn how to monitor Genesys Info Mart with metrics and logging.

Info Mart database

Learn about the Info Mart database.

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