Genesys Info Mart Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• How Reporting works
• All services
• Genesys Info Mart Release Notes

RSS:

• For private edition

Genesys Info Mart is the backend service behind historical reporting in the Genesys Multicloud CX private edition offering.

Overview

Learn more about Genesys Info Mart, its architecture, and how to support high availability and disaster recovery.

• About Genesys Info Mart
• Architecture
• High availability and disaster recovery

Configure and deploy

Find out how to configure and deploy the services in the Genesys Info Mart service group:

• GIM Stream Processor (GSP)
• GIM Config Adapter (GCA)
• GIM and the Info Mart database

• Before you begin GSP deployment
• Configure GSP
• GSP configuration options
• Deploy GIM Stream Processor

• Before you begin GIM deployment
• Configure GIM
• GIM configuration options
• Deploy GIM

• Before you begin GCA deployment
• Configure GCA
• Deploy GIM Config Adapter

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall the Genesys Info Mart services and to migrate the Info Mart database.

• Upgrade, roll back, or uninstall Genesys Info Mart

Observability

Learn how to monitor Genesys Info Mart with metrics and logging.

• Observability in Genesys Info Mart
• GSP metrics and alerts
• GCA metrics and alerts
• GIM metrics and alerts

Info Mart database

Learn about the Info Mart database.

• Genesys Info Mart Historical Database Reference