Genesys Info Mart Private Edition Guide

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This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Related pages:
Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Info Mart is the backend service behind historical reporting in the Genesys Engage cloud private edition offering.

Overview

Learn more about Genesys Info Mart, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Find out how to configure and deploy the services in the Genesys Info Mart service group:

  • GIM Stream Processor (GSP)
  • GIM Config Adapter (GCA)
  • GIM and the Info Mart database

Operations

Learn how to monitor Genesys Info Mart with metrics and logging.

Content coming soon

Info Mart database

Learn about the Info Mart database.

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