Genesys Info Mart Private Edition Guide

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This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Genesys Info Mart is the backend service behind historical reporting in the Genesys Multicloud CX private edition offering.


Learn more about Genesys Info Mart, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Find out how to configure and deploy the services in the Genesys Info Mart service group:

  • GIM Stream Processor (GSP)
  • GIM Config Adapter (GCA)
  • GIM and the Info Mart database

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall the Genesys Info Mart services and to migrate the Info Mart database.


Info Mart database

Learn about the Info Mart database.

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