Genesys Customer Experience Insights Private Edition Guide

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This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Related pages:
Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Engage cloud private edition offering. GCXI can provide meaningful reports only if Genesys Info Mart and Reporting and Analytics Aggregates (RAA) are deployed and available; deploy GCXI only after you have deployed both Genesys Info Mart and RAA.

For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.


Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Find out how to configure and deploy GCXI


Learn how to monitor GCXI with metrics and logging.

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