Genesys Customer Experience Insights Private Edition Guide
Find links to all the topics in this guide.
Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.
For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights. The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.
If you are deploying Genesys CX Insights in an on-premises deployment, always use software that you download from the Salesforce site, and refer to the on-premises GCXI Release Notes. For information about how to download the installation packages for on-premises deployments, talk to your Genesys representative, and follow the instructions in the Genesys CX Insights on-premises documentation.