Genesys Customer Experience Insights Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Metrics
This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.

For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.


Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.

Configure and deploy RAA

Find out how to configure and deploy RAA

Configure and deploy GCXI

Find out how to configure and deploy GCXI


Learn how to monitor GCXI with metrics and logging.

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