Genesys Customer Experience Insights Private Edition Guide
Find links to all the topics in this guide.
Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Engage cloud private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.
For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.