Configure RAA

This topic is part of the manual Genesys Customer Experience Insights Private Edition Guide for version Current of Reporting.

Override Helm chart values

Before you begin, download samples of the files used in this section: RAA configuration files. Within those files:

Container environment variables are declared beginning at line 114 of the Dockerfile. See the comments accompanying each variable.
Helm values are described in values.yaml. See the comments accompanying each Helm value.

You can override values in the Helm charts to configure Private Edition. For more information, see the suite-level documentation about how to override Helm chart values: Overriding Helm chart values.

Override Helm Chart Image repository values.

raa:
  ...
  image:
    registry: 'pureengage-docker-staging.jfrog.io'
    name: '{{- if $.Values.raa.image.registry -}}{{ $.Values.raa.image.registry }}/{{- end -}}gcxi/raa:{{ include "raa.imageVersion" $ }}'
    pullSecrets:
       - <pull secret>

Override Helm Chart GIM DB values.

The GIM database address and access parameters, base64 encoded, formatted as follows:

# echo '{"jdbc_url":"jdbc:postgresql://<host>:5432/<gim_database>", "db_username":"<user>", "db_password":"<password>"}' | base64

raa:
  ...
  env:
    GCXI_GIM_DB__JSON:         eyJkYl9ob3N0bmFtZSI6InBvc3RncmVzLXJ3LmluZnJhLnN2Yy5jbHVzdGVyLmxvY2FsIiwiZGJfbmFtZSI6ImV0bC1hcm8iLCJkYl9wYXNzd29yZCI6InhYUGVtU1NvRXVGSjdjZVhFeVZHQTRwWEhmcU0wSkxobEw2UEEwOVd4TG1TcmJBQ0laYzFLdGllcHc1YUp2ODMiLCJkYl91c2V  ybmFtZSI6InBvc3RncmVzIn0K

Use one of the following methods to deliver configuration changes into the container:

Override Helm Chart config values using a TAR file:

Prepare confg.xml and custom *.ss files.
Compress the confg.xml and *.ss files into a tar(gzip) archive.
Convert the archive to base64.

Use the name of the compressed file in the override:

raa:
  ...
  deployment:
    configTar: 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

Override Helm Chart init container values.
To enable the container, specify the name of the configDelivery container:
```
raa:
  ...
  statefulset:
    containers:
      configDelivery:
        name: '{{ $.Chart.Name }}-conf-delivery'
```

Override Helm Chart volume configuration values using mapping:
1. The config and health volumes requires PVC, which are automatically created using the storage class name.
  raa ... volumes: config: pv: {} storageClassName: azure-files pvc: name: "gcxi-raa-config-pvc" volumeName: ""

Override Helm Chart monitoring container values.

This container exposes two ports for scraping of aggregation metrics and health metric by Prometheus or other monitoring tool. The monitor container is optional, and is disabled by default.

raa:
  ...
  statefulset:
  ...
    containers:
    ...
      monitor:
        name: "{{ $.Chart.Name }}-monitor"
  
        toolcmd:
          # interval of checking for a new file with command
          intervalSec: "20"
  
        metrics:
          portName: "metrics"
          containerPort: "9100"
  
        health:
          portName: "health"
          containerPort: "9101"
      ...

Container deployment

Deploy containers in the order they are described on this page.

Init containers

The RAA helm chart includes two explicit Init containers.

configDelivery init container
The optional configDelivery init container delivers required *.xml configuration and *.ss files to the RAA work dir. Those files must be contained in a GZIP archive encoded as base64, which is passed by one of two methods:
- The option --set-file raa.deployment.configTar=config.tar.gz.b64 of helm install/update.
- The configTar value, specified in the YAML file.
Default conf.xml and user-data-map.ss are supplied with the YAML chart. If these files are missing from the work directory, and are not provided by either of the methods described above, the Init container automatically copies the default files to the work directory.

The configDelivery init container is disabled by default since you can manually create RAA configuration files in the mounted config volume. Enabling the configDelivery init container is useful in scenarios such as cloud deployments where access to the mounted work directory is restricted due to security policies, or due to use of ephemeral storage for config volume. Specify the container when you need to deploy a default configuration.

To enable the container, specify the container name using the configDelivery: parameter in values.yaml:
```
raa:
  ...
  statefulset:
  ...
    containers:
    ...
      configDelivery:
        name: "{{ $.Chart.Name }}-conf-delivery"
```
testRun init container
The optional testRun init container tests your configuration by running aggregation over an empty time range. SQL execution, even on empty data, checks the presence of the expected tables and columns, which helps you to detect configuration and customization problems. The testRun init container is disabled by default, but Genesys recommends that you activate it to test your configurations.

To enable the container, specify the container name using the testRun: parameter in values.yaml:
```
raa:
  ...
  statefulset:
  ...
    containers:
    ...
      testRun:
        name: "{{ $.Chart.Name }}-test-run"
```
Logs and test results appear in the health volume test folder.

Pod containers

The RAA helm chart includes two explicit execution containers.

aggregation container
RAA requires the aggregation container to perform aggregation. The aggregation container is enabled by default.

To enable the container, specify the container name using the aggregation: parameter in values.yaml:
```
raa:
  ...
  statefulset:
  ...
    containers:
      aggregation:
        name: "{{ $.Chart.Name }}"
      ...
```
monitor container
The monitor container is an optional sidecar container that allows you to run the RAA tool command from a file, using parameters placed in a work directory. This functionality is useful in scenarios where you cannot use kubectl, for example due to security policies. The container also exposes two ports for scraping aggregation metrics and health metric by a monitoring tool, such as Prometheus. The monitor container is disabled by default.

To enable the container, specify the container name using the monitor: parameter in values.yaml:
```
raa:
  ...
  statefulset:
  ...
    containers:
    ...
      monitor:
        name: "{{ $.Chart.Name }}-monitor"
 
        toolcmd:
          # interval of checking for a new file with command
          intervalSec: "20"
 
        metrics:
          portName: "metrics"
          containerPort: "9100"
 
        health:
          portName: "health"
          containerPort: "9101"
      ...
```

Test containers

The RAA helm chart includes two containers for the helm test command. Run these containers in order (testRunCheck followed by healthCheck).

testRunCheck container
The optional testRunCheck container watches for the execution of the testRun init container, and reads the testRun results from the health volume. The testRunCheck container is enabled by default. If the testRun init container is not enabled, Genesys recommends that you disable testRunCheck.

The disable this container, clear the value from the testRunCheck parameter in the testPod section of your values.yaml file:
```
raa:
  ...
  testPods:
 
    testRunCheck:
 
      name: "{{ tpl .Values.raa.serviceName . }}-test-run-check"
 
      container:
        name: "{{ $.Chart.Name }}-test-run-check"
 
      labels: {}
 
      annotations:
        "helm.sh/hook-weight": "100"
        "helm.sh/hook": "test-success"
        "helm.sh/hook-delete-policy": "before-hook-creation"
      ...
```
healthCheck test container
The optional healthCheck test container runs healthCheck, displays healthCheck status information to the console, and prints the content of the current configuration files and health files to standard output. The container is enabled by default.

The disable this container, clear the value from the healthCheck parameter, in the testPod section of your values.yaml file:
```
raa:
  ...
  testPods:
    ...
    healthCheck:
      name: "{{ tpl .Values.raa.serviceName . }}-health-check"
 
      container:
        name: "{{ $.Chart.Name }}-health-check"
 
      labels: {}
 
      annotations:
        "helm.sh/hook-weight": "200"
        "helm.sh/hook": "test-success"
        "helm.sh/hook-delete-policy": "before-hook-creation" 
      ...
```

Disk space requirements

This section describes the storage requirements for various volumes.

GIM secret volume

In scenarios where raa.env.GCXI_GIM_DB__JSON is not specified, RAA mounts this volume to provide GIM connections details.

Declare GIM database connection details as a Kubernetes secret in gimsecret.yaml:

apiVersion: v1
kind: Secret
metadata:
  namespace: gcxi
  name: gim-secret
type: kubernetes.io/service-account-token
data:
  json_credentials: eyJqZGJjX3VybCI6ImpkYmM6cG9zdGdyZXNxbDovLzxob3N0Pjo1NDMyLzxnaW1fZGF0YWJhc2U+IiwgImRiX3VzZXJuYW1lIjoiPHVzZXI+IiwgImRiX3Bhc3N3b3JkIjoiPHBhc3N3b3JkPiJ9Cg==

Reference gimsecret.yaml in values.yaml:

raa
  ...
  volumes:
    ...
    gimSecret:
      name: "gim-secret-volume"
      secretName: "gim-secret"
      jsonFile: "json_credentials"
   ...

Alternatively, you can mount the CSI secret using secretProviderClass, in values.yaml:

raa
  ...
  volumes:
    ...
    gimSecret:
      name: "gim-secret-volume"
      secretProviderClass: "gim-secret-class"
      jsonFile: "json_credentials"
   ...

Config volume

RAA mounts a config volume inside the container, as the folder /genesys/raa_config. The folder is treated as a work directory, RAA reads the following files from it during startup:

conf.xml, which contains application-level config settings.
custom *.ss files.
JDBC driver, from the folder lib/jdbc_driver_<RDBMS>.

RAA does not normally create any files in /genesys/raa_config at runtime, so the volume does not require a fast storage class. By default, the size limit is set to 50 MB. You can specify the storage class and size limit in values.yaml:

raa
  ...
  volumes:
    ...
    config:
      capacity: 50Mi
      storageClassName: "<vendor storage class>"

...

RAA helm chart creates a Persistent Volume Claim (PVC). You can define a Persistent Volume (PV) separately using the gcxi-raa chart, and bind such a volume to the PVC by specifying the volume name in the raa.volumes.config.pvc.volumeName value, in values.yaml:

raa
  ...
  volumes:
    ...
    config:
      pvc:
        volumeName: "my_raa_config_volume"
    ...

Health volume

RAA uses the Health volume to store:

Health files.
Prometheus file containing metrics for the most recent 2-3 scrape intervals.
Results of the most recent testRun init container execution.

By default, the volume is limited to 50MB. RAA periodically interacts with the volume at runtime, so Genesys does not recommend a slow storage class for this volume. You can specify the storage class and size limit in values.yaml:

raa
  ...
  volumes:
    ...
    health:
      capacity: 50Mi
      storageClassName: "<vendor storage class>"
   ...

RAA helm chart creates a PVC. You can define a PV separately using the gcxi-raa chart, and bind such a volume to the PVC by specifying the volume name in the raa.volumes.health.pvc.volumeName value, in values.yaml:

raa
  ...
  volumes:
    ...
    health:
      pvc:
        volumeName: "my_raa_helath_volume"
    ...

Configure security

Arbitrary UIDs

If your OpenShift deployment uses arbitrary UIDs, you must override the securityContext settings in the (gcxi-raa/) values.yaml file (line 89), so that you do not define any specific IDs:

 ## optional 
 ## a security context assigned to each container in pod 
 securityContext:
   runAsNonRoot: true
   runAsUser: null
   runAsGroup: null
   fsGroup: null

The default values (user ID = 500) are suitable for many other deployment scenarios:

 ## optional 
 ## a security context assigned to each container in pod 
 securityContext:
   runAsNonRoot: true
   runAsUser: 500
   runAsGroup: 500
   fsGroup: 0

Genesys Customer Experience Insights Private Edition Guide

Overview

Configure and deploy RAA

Configure and deploy GCXI

Observability