Provision RAA

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This topic is part of the manual Genesys Customer Experience Insights Private Edition Guide for version Current of Reporting.

Learn how to provision Reporting and Analytics Aggregates (RAA).

An installed Genesys Info Mart database is required for RAA.

You configure RAA using conf.xml and custom *.ss files, which you can provide using any of the following methods:

  • Place them on a mounted config volume.
  • Using configDelivery container with configTar variable — used to supply custom configuration (set in configTar).
  • Using configDelivery container without configTar variable — used to supply default configuration (included in the default RAA Helm chart).

Download examples of these files: RAA Provisioning

You can configure thresholds using Agent Setup.