View information about Interactive-Voice-Response (IVR) usage in your contact center.
Interactive-Voice-Response (IVR) Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
- Activity Summary Report
- Application Duration Report
- Application Summary Report
- Assisted Service Interactions by Last Milestone Report
- Blocks Summary Report
- Bot Analytical Dashboard
- Final Disposition Dashboard
- Milestone Summary Report
- Self-Service Statistics Report
- Survey Answer Report
- Survey Statistics Report
- Weekly Self Service Containment Dashboard