Chat reports

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This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.

Learn more about chat volumes, statistics, and outcomes in your contact center.

Reports in the Chat folder rely on specific releases of Genesys software, and rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.

Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.

About Chat reports

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