Learn more about chat volumes, statistics, and outcomes in your contact center.
Reports in the Chat folder rely on specific releases of Genesys software, and rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.
About Chat reports
The following reports are available in the CX Insights > Chat folder:
- Async Interactions Report
- Chat Engagement Report
- Chat Message Statistics Report
- Chat Session Report
- Chat Thread Report
- Interactions Acceptance Report
- Pre-Agent Termination Report
plus one dashboard: