Business Results reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Use Business Results reports to learn about the business outcomes that result from activity in your contact center.

The reports in the Business Results folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Business Results reports

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To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.