Business Results reports

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This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.

Use Business Results reports to learn about the business outcomes that result from activity in your contact center.

The reports in the Business Results folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Business Results reports

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The following reports are available in the CX Insights > Business Results folder:


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