Task Routing dashboards

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This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.

Learn more about the performance of Genesys Task Routing in your Genesys Multicloud CX contact center.

The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Reports in this folder are available on request, and depend on data provided by other Genesys components that may not be ready for you to use. Check with your administrator to see if your environment is configured to run these reports.

About Task Routing dashboards

The following dashboards are available in the CX Insights > Task Routing folder: