Task Routing dashboards
Learn more about the performance of Genesys Task Routing in your Genesys Multicloud CX contact center.
The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Task Routing dashboards
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.