Details reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

View detailed information about activity in your contact center, from many different perspectives.

Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Reports in the Details folder are designed for troubleshooting purposes, and are not intended to be run on a daily basis in most scenarios, as these reports can take a long time to run and can impact performance. When you do run them, it is best to focus them on a specific area, or period of time (usually a single day or less).

About Details reports

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.

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