From Genesys Documentation
This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.
View detailed information about activity in your contact center, from many different perspectives.
Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.
ImportantReports in the Details folder are designed for troubleshooting purposes, and are not intended to be run on a daily basis in most scenarios, as these reports can take a long time to run and can impact performance. When you do run them, it is best to focus them on a specific area, or period of time (usually a single day or less).