Callback reports
From Genesys Documentation
This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.
Contents
Learn more about the performance of Callback in your contact center.
Reports in the Callback folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Related documentation:
About Callback reports
The following reports are available in the CX Insights > Callback folder:
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.