Callback reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Learn more about the performance of Callback in your contact center.

Reports in the Callback folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Callback reports

The following reports are available in the CX Insights > Callback folder:

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.