Objects that you can use to organize and filter data related to callbacks.
Callback folder and subfolders
The Callback folder contains numerous objects that you can use to build reports.
Some data in the Callback folder is organized in a Details subfolder, to make it easier to find the objects you need. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
This folder contains the following root folder and subfolders.
Folder: Callback > Detail
|Description: Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on detailed characteristics of Callback interactions. Refer to the descriptions of subfolders for additional information.|
Reports built primarily from the objects in the Callback folder and subfolders
For more information about Callback reports, see the guide Historical Reporting with Genesys CX Insights.