Objects that you can use to organize and filter data related to agent handling of contact center interactions involving Co-browse sessions.
Co-browse folder and subfolders
The Co-browse folder contains numerous objects that you can use to build reports describing agent handling of contact center interactions involving Co-browse sessions. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
This folder contains the following root folder and subfolders.
|Description: The root Co-browse folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Co-browse sessions.|
Reports built primarily from the objects in the Co-browse folder and subfolders
For more information about Co-browse reports, see the guide Historical Reporting with Genesys CX Insights.