Time Attributes
From Genesys Documentation
This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.
Contents
Attributes that you can use to organize data by time in reports.
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Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide. The following Attributes are available in this folder and are described on this page.
Time
Folder: Time
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Attribute name: Date |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular date. This attribute is used for internal computations. | |
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Attribute name: Date Range |
Folder: Time |
| Description: Enables data to be organized by a date range within the reporting interval. This attribute is used for internal computations. | |
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Attribute name: Day |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular day within a month and year. Day values are presented in YYYY-MM-DD format. | |
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Attribute name: Hour |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular hour within a day. Hour values are presented in YYYY-MM-DD-HH24 format. | |
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Attribute name: Month |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular month within a year. Month values are presented in YYYY-MM format. | |
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Attribute name: Month Year Ago |
Folder: Time |
| Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the first year of the comparison. Month values are presented in YYYYMM format. | |
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Attribute name: Month Year Next |
Folder: Time |
| Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the second year of the comparison. Month values are presented in YYYY-MM format. | |
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Attribute name: Quarter |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular quarter within a year. Quarter values are presented in YYYY-QQ format. | |
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Attribute name: Start Date Time Key |
Folder: Time |
| Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. | |
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Attribute name: Start Date Time Key IF |
Folder: Time |
| Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_FACT) | |
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Attribute name: Start Date Time Key IRF |
Folder: Time |
| Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_RESOURCE_FACT) | |
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Attribute name: Start Date Time Key SSF |
Folder: Time |
| Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SESSION_FACT) | |
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Attribute name: Start Date Time Key SSuF |
Folder: Time |
| Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SURVEY_FACT) | |
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Attribute name: Subhour |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by 15- or 30-minute time periods. The periods start either at the beginning of an hour, 15, or 30 minutes into the hour. | |
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Attribute name: Week |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by a particular week within a year. Week values are presented in YYYY-WE format. | |
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Attribute name: Year |
Folder: Time |
| Description: Enables data within the reporting interval to be organized by year, in four-digit format (YYYY). | |
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