Time Attributes

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.

Contents

Attributes that you can use to organize data by time in reports.


Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The following Attributes are available in this folder and are described on this page.



Folder: Time

Attribute name: Date

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular date. This attribute is used for internal computations.
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Attribute name: Date Range

Folder: Time
Description: Enables data to be organized by a date range within the reporting interval. This attribute is used for internal computations.
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Attribute name: Day

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular day within a month and year. Day values are presented in YYYY-MM-DD format.
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Attribute name: Hour

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular hour within a day. Hour values are presented in YYYY-MM-DD-HH24 format.
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Attribute name: Month

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular month within a year. Month values are presented in YYYY-MM format.
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Attribute name: Month Year Ago

Folder: Time
Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the first year of the comparison. Month values are presented in YYYYMM format.
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Attribute name: Month Year Next

Folder: Time
Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the second year of the comparison. Month values are presented in YYYY-MM format.
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Attribute name: Quarter

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular quarter within a year. Quarter values are presented in YYYY-QQ format.
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Attribute name: Start Date Time Key

Folder: Time
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies.
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Attribute name: Start Date Time Key IF

Folder: Time
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_FACT)
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Attribute name: Start Date Time Key IRF

Folder: Time
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_RESOURCE_FACT)
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Attribute name: Start Date Time Key SSF

Folder: Time
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SESSION_FACT)
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Attribute name: Start Date Time Key SSuF

Folder: Time
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SURVEY_FACT)
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Attribute name: Subhour

Folder: Time
Description: Enables data within the reporting interval to be organized by 15- or 30-minute time periods. The periods start either at the beginning of an hour, 15, or 30 minutes into the hour.
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Attribute name: Week

Folder: Time
Description: Enables data within the reporting interval to be organized by a particular week within a year. Week values are presented in YYYY-WE format.
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Attribute name: Year

Folder: Time
Description: Enables data within the reporting interval to be organized by year, in four-digit format (YYYY).
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