Co-browse reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Learn more about agent handling of contact center interactions that involve Co-browse sessions.

Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.
The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.
The following reports are available in the CX Insights > Co-browse folder:

About Co-browse reports

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.

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