From Genesys Documentation
This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.
Learn more about agent handling of contact center interactions that involve Co-browse sessions.
Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.
The following reports are available in the CX Insights > Co-browse folder:
ImportantThe reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.