Predictive Routing folder
Objects that you can use to organize and filter data describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center.
Predictive Routing folder and subfolders
The Predictive Routing folder contains numerous objects that can provide information that is used to build reports describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
This folder contains the following root folder and subfolders.
Folder: Predictive Routing
|Description: The root folder for Genesys Predictive Routing folders and objects.|
Reports built primarily from the objects in the Predictive Routing folder and subfolders
For more information about Predictive Routing reports, see the guide Historical Reporting with Genesys CX Insights.