Predictive Routing folder

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.

Objects that you can use to organize and filter data describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center.

Predictive Routing folder and subfolders

Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The Predictive Routing folder contains numerous objects that can provide information that is used to build reports describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

Important
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

This folder contains the following root folder and subfolders.


Folder: Predictive Routing

Introduced: 9.0.007.03

Description: The root folder for Genesys Predictive Routing folders and objects.
Metrics:
  • There are no metrics in this folder
Attributes:

Reports built primarily from the objects in the Predictive Routing folder and subfolders


For more information about Predictive Routing reports, see the guide Historical Reporting with Genesys CX Insights.