Predictive Routing Reports and Dashboards
Learn more about how Genesys Predictive Routing (GPR) is used in your contact center, including how GPR impacts customer experience, wait times, issue resolution rates, and other key metrics.
Reports in the Predictive Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Predictive Routing reports and dashboards
The following reports and dashboards are available in the CX Insights > Predictive Routing folder:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.