Genesys CX Insights Project

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.


This project enables you to build historical reports from Genesys Info Mart data.

The Genesys CX Insights project is used to build reports from Genesys Info Mart and Reporting and Analytics Aggregates (RAA) data. The Genesys CX Insights project is the original project for GCXI, and contains historical reports and objects for a wide variety of Genesys products, organized into the following folders: