Learn more about email interaction volumes, statistics, and outcomes in your contact center.
Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Note that Genesys Engage cloud offers two email solutions: Email classic and Genesys Engage cloud Email. This report is applicable for users of Email classic. To learn more about the difference between the two, see How email works. If you are not sure which you have, talk to your administrator.
About Email reports
The following reports / dashboards are available in the CX Insights > Email folder: