Email reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Learn more about email interaction volumes, statistics, and outcomes in your contact center.

Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Note that Genesys Multicloud CX offers two email solutions: Email classic and Genesys Engage cloud Email. This report is applicable for users of Email classic. To learn more about the difference between the two, see How email works. If you are not sure which you have, talk to your administrator.

About Email reports

The following reports / dashboards are available in the CX Insights > Email folder:

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.

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