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This topic is part of the manual Historical Reporting with Genesys CX Insights for version Current of Reporting.

Learn about dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization.

Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.

About the Dashboards

Video: Using Tabs and Views

Navigate through tabs and views on dashboards.

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