Dashboards

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Learn about dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization.


Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.

About the Dashboards

Video: Using Tabs and Views

Navigate through tabs and views on dashboards.

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.

Comments or questions about this documentation? Contact us for support!