Queues reports

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Queues reports

Related topics

To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.