Analyze activity in your contact center on a queue-by-queue basis.
Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Queues reports
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.