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Private Edition
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Release Notes
Voice Microservices
Voice Microservices is an application cluster that provides functionality such as handling incoming voice (SIP) interactions, routing voice and digital (IXN) interactions, support for outbound interactions, events streaming for reporting, and support for agents across regions. The Voice Tenant Service is included with the Voice Microservices and is a core service of the Genesys Engage cloud platform that serves as an application layer between front-end Genesys Engage cloud solutions and shared back-end core services in a region.