Releasing calls

Learn about the standard processes by which calls are released.

Related documentation:

• Suite-level guide
• All services
• Voice Microservices Release Notes

RSS:

• For private edition

Beta Program

Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

For simplicity, the examples on this page use abbreviated attribute values. For example, ConnID 1, which – in actual events – displays as <ConnID>@<metainformation>.

The following comments and abbreviations are used in the call models:

• OPT—Optional.
• DIAL—Might be a dialed number or is not present if Voice Microservices have no information about the other party.

Release phase

The following table describes the release phase.

Party A	Party B
Conversation
Release (TReleaseCall)
EventReleased ConnID 1 ThisDN A OtherDN B *OPT CallState OK	EventReleased ConnID 1 ThisDN B OtherDN A *OPT CallState OK

Release from conference phase

The following table describes the release from conference phase.

Party A	Party B	Party C
Conference
	Release (TReleaseCall)
EventPartyDeleted ConnID 1 ThisDN A OtherDN B OtherDNRole DeletedParty ThirdPartyDN B ThirdPartyDNRole DeletedBy CallState OK/Conferenced a	EventReleased ConnID 1 ThisDN B CallState OK	EventPartyDeleted ConnID 1 ThisDN C OtherDN B OtherDNRole DeletedParty ThirdPartyDN B ThirdPartyDNRole DeletedBy CallState OK/Conferenced a
Conversation

a. If more than two parties remain in the conference call, CallState has a value of Conferenced; otherwise, CallState has a value of OK.

Delete from conference phase

The following table describes the release phase.

Party A	Party B	Party C
Conference
Delete B (TDeleteFromConference)
EventPartyDeleted ConnID 1 ThisDN A OtherDN B OtherDNRole DeletedParty ThirdPartyDN A ThirdPartyDNRole DeletedBy CallState OK/Conferenced a	EventReleased ConnID 1 ThisDN B CallState OK	EventPartyDeleted ConnID 1 ThisDN C OtherDN B OtherDNRole DeletedParty ThirdPartyDN A ThirdPartyDNRole DeletedBy CallState OK/Conferenced a
Conversation

a. If more than two parties remain in the conference call, CallState has a value of Conferenced; otherwise, CallState has a value of OK.