Universal Contact Service Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• All services
• Universal Contact Service Release Notes

RSS:

• For private edition

Universal Contact Service (UCS) is a service available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about Universal Contact Service (UCS), its architecture, and how to support high availability and disaster recovery.

• About Universal Contact Service (UCS)
• Architecture
• High availability and disaster recovery

Configure and deploy

Find out how to configure and deploy Universal Contact Service (UCS).

• Before you begin
• Configure UCS
• Provision UCS
• Deploy Universal Contact Service

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall UCS .

• Upgrade, roll back, or uninstall UCS

Operations

Learn how to monitor Universal Contact Service (UCS) with metrics and logging.

• Observability in Universal Contact Service
• No results metrics and alerts