Universal Contact Service Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Logging, Metrics
This manual is for version Current of Universal Contact Service.

Find links to all the topics in this guide.

Universal Contact Service (UCS) is a service available with the Genesys Multicloud CX private edition offering.


Learn more about Universal Contact Service (UCS), its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Find out how to configure and deploy Universal Contact Service (UCS).

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall UCS .


Learn how to monitor Universal Contact Service (UCS) with metrics and logging.

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