Digital Channels Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Logging
This manual is for version Current of Digital Channels.

Find links to all the topics in this guide.

Digital Channels is a service available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about Digital Channels, its architecture, and how to support high availability and disaster recovery.

Configure and deploy

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall IWD.

Configure and deploy AI Connector

Find out how to configure and deploy AI Connector.

Observability

Learn how to monitor Digital Channels with metrics and logging.

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