Digital Channels Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• How Digital Channels works
• All services
• Digital Channels Release Notes

RSS:

• For private edition

Digital Channels is a service available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about Digital Channels, its architecture, and how to support high availability and disaster recovery.

• About Digital Channels
• Architecture
• High availability and disaster recovery

Configure and deploy

Find out how to configure and deploy Digital Channels.

• Before you begin
• Configure Digital Channels
• Deploy Digital Channels
• Upgrade, rollback, or uninstall Digital Channels

Integrate and provision

Learn how to integrate with the tenant and provision API keys and SMS.

• Provisioning overview
• Pre-configure tenant objects
• Enable a tenant for Digital Channels
• Provision API keys
• Setting up Integration for Inbound and Outbound SMS
• Setting up Integration for Outbound Email Campaigns

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall IWD.

• Upgrade, rollback, or uninstall Digital Channels

Configure and deploy AI Connector

Find out how to configure and deploy AI Connector.

• About AI Connector
• Before you begin
• Configure AI Connector
• Deploy
• Provisioning overview

Observability

Learn how to monitor Digital Channels with metrics and logging.

• Observability in Digital Channels
• Digital Channels metrics and alerts