As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
From Genesys Documentation
Click on any of the following to see the documentation for that version:
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Desktop: