Digital Channels - Genesys Documentation

Digital Channels

Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media.

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Current

How it works

How Digital Channels works

Release Notes

Administrator

Setting up digital channels:

Using digital channels

If you're an agent or supervisor, see how to use digital channels in Agent Desktop:

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