Set up SMS
Learn how to integrate Short Message Service (SMS) into Agent Desktop.
Genesys Digital Channels enables you to integrate Short Message Service (SMS) into Agent Desktop so that agents can exchange text messages with customers.
After you complete the steps on this page, you can treat SMS communications like any other Genesys interaction. For example, you can send messages to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.