Digital Channels Administrator's Guide

Related documentation:

• How Digital Channels works

Get started with Digital Channels

Find out how to get started with Digital Channels.

• Getting started with Advanced Chat
• Configure Agent UI

Set up Messaging Channels

Learn how to set up Facebook, Twitter, WhatsApp, and SMS.

• Set up Facebook and Twitter
• Set up WhatsApp
• Integrate with Genesys Hub
• Create Service Channel
• Set up SMS

Digital Channels Admin

Learn about the administrator features available for Digital Channels Admin .

• Manage PII
• Manage standard responses
• Manage field codes
• Manage custom variables
• Manage API keys
• Tenant Settings
• Manage SMS Keywords

Related documentation

Learn about how email works in Genesys Multicloud CX.

• How email works