Manage SMS Keywords

Learn how to manage SMS keywords to send responses to inbound SMS received

Related documentation:

• How Digital Channels works

Access Keywords from the Admin menu.

There are four pre-configured keyword groups to help creating keyword groups:

• help
• opt out
• opt in
• catch all - This keyword is used to respond when none of the keyword groups match the incoming message.

Create or edit a keyword group

To add a new keyword group, click Add Keyword Group. When you create a new keyword group, the New Keyword Group view opens on the right side of the page.

Provide the following information

• Name to identify the keyword group
• Define the match criteria (Text or Regex):
  • Click Add new match
    • If you want to match on a pre-defined keyword, choose text as the match type and enter the keyword in the Value pop-up.
    • If you want to match on a regular expression (regex), choose Regex as the match type and enter the expression in the Value pop-up.

      

• Reply Message (MT) - Configure the message that will be sent if the incoming message matches the rules.

Copy an existing keyword group

You can copy an existing keyword group with the Copy button and modify it to suit your needs.

Delete a keyword group

To delete a keyword group, just click the delete icon .

Search for a keyword group

To search for a keyword group, use the search box above the table. The results filter automatically based on the text you enter in the search box.